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The customers of Helen Ltd are the most satisfied with their energy company, reveals the EPSI Rating Finland survey that measures customer satisfaction in electricity retail sales. Helen has
From time to time, there are minor smouldering fires in the coal storage facility. The facility is inspected on a daily basis, which makes it possible to extinguish any smouldering fires with
The solar power plant in the Helsinki district of Suvilahti, which was Finland’s largest solar power plant on completion, has met all expectations since it started production last spring. The cloudy
Helen is the first company in Finland to offer its district heating customers living in apartments the possibility to have an impact on the energy source of district heat.
The Helen Group’s annual report has been published. The report describes year 2014 when Helsingin Energia was still the parent company of the Helen Group. The public utility was incorporated at the
The price of district heat energy in Helsinki remains highly competitive. During the beginning winter season, district heat will be even more favourably priced than before.
Finnish customers have voted the Helsingin Energia Contact Center the best in the country in the Voice of the Customer competition. The selections are based on questionnaires sent immediately
Helsingin Energia is reducing the sale price of electricity by 3–4% as from 1 June 2014. The price reduction is due to the decreased electricity procurement costs.
Helsingin Energia achieves the top satisfaction score in the survey comparing power companies published today. As many as 98% of Helsingin Energia customers find no fault with the company's operation.
Customer service's opening hours during the Christmas season and the end of the year are exceptional.