Sustainability report

In our sustainability report you can find the most important highlights of our sustainability. We publish a new report every year in March.

Sustainability report 2021

The sustainability report describes sustainability in the entire Helen Group, as well as its management and key events during 2021.

Our report is based on the core level of the GRI framework of the international Global Reporting Initiative.

The contents of the report are based on the materiality analysis updated in 2021 and on the sustainability programme. The sustainability programme is based on the key themes in terms of Helen’s key impacts, stakeholder expectations and business targets.

Sustainability report 2021

Sustainability management

The management of our sustainability issues is based on Helen’s strategy and values, its corporate governance, and the Group’s sustainability policy and code of conduct.

As sustainability is a key part of our strategy, the Helen Group’s Board of Directors has the ultimate decision-making authority in sustainability issues. Our sustainability work is coordinated by the Sustainability and Public Affairs team. Practical sustainability work is carried out in the everyday work of all the business areas.

Our targets related to the environment and sustainability are part of the shared set of indicators on strategic management and the performance bonus system for the personnel and the management. We monitor the implementation of the targets on a monthly basis in Helen’s Management Group and in the management groups of the business areas. The Board of Directors of Helen Ltd monitors especially the strategically important occupational health and safety issues and the development of our target on carbon neutrality

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Key sustainability themes

In May 2021, we implemented a stakeholder dialogue as an online survey open to all. We received a total of 481 responses. The highest number of responses came from our customers (36%), employees (30%) and Helsinki residents (13%).

The respondents agreed that phasing out the use of coal and the active development of renewable alternatives are the most important issues in the development of Helen’s sustainability.

According to our stakeholders, the most important measures to support phasing out the use of coal are the utilisation of waste heat and the storage of energy

We built a sustainability programme for 2022–2024 on the basis of the materiality analysis

materiality matrix

Life cycle of products and services

1. Development of new low-carbon solutions

2. Security of supply

3. Customer experience

4. Supply chain sustainability

Carbon-neutral energy system

5. Carbon-neutral production, products and services

6. Investments in carbon-neutral production

Openness and transparency

7. Interaction, cooperation and transparency

8. Responsible leadership and reporting

Responsible employer

9. Employee experience

10. Occupational health and wellbeing


11. Hydropower and fish passage

12. Minimising local emissions

13. Sustainability of bioenergy

We create value responsibly

We create value for our customers and for society, as well as for our owner, the City of Helsinki. By utilising capital in an efficient and responsible way, we offer competitive energy and a good digitalising customer experience and support our customers in energy efficiency and meeting the carbon neutrality targets.



  • 1,015 energy professionals

Energy sources

  • Coal
  • Biomass
  • Natural gas
  • Water
  • Sun
  • Wind
  • Geothermal heat
  • Uranium
  • Waste heat


  • Investmeents in carbon-neutral energy EUR 184 mill.
  • Total purchases EUR 985 mill.
  • Balance sheet EUR 3,115 mill.


  • Power plants and heating plants
  • Electricity netrwork
  • District heating network
  • Cooling network
  • Energy storage

Partner network

  • Fuel suppliers, contractors and service providers
  • Cooperation and joint development with project partners and growth companies

Intellectual capital

  • Strong brand
  • Active product development
  • Certified environmental and safety systems
  • Corporate culture

Business operations

We will be a carbon-neutral energy company in 2030.

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  • Bolder and more agile
  • Higher return
  • Strenghtening the solution business
  • Towards carbon-neutral energy


  • World-class expertise
  • From people to people
  • Champions of cooperation
  • Make it happen


Outputs and impacts


  • More than 550,000 customers
  • Customer experience (EPSI rating)
  • Average outage time/customer: electricity 4.7 min, district heat 2.54 h, cooling 1.79 h
  • Security of supply: 99,9991 %
  • Financial impacts
  • Turnover: EUR 1,318 mill.
  • Operating profit: EUR 82 mill.
  • Total wages and salaries paid EUR 64.1 mill.
  • Taxes paid: EUR 155 mill.

Social impacts

  • Lost-time incident frequency
  • eNPS and employee engagement
  • Supporting the start-up network
  • Social influencing in the energy transition

Products and services

  • Produced electricity 5,834 GWh
  • Distributed electricity 4,473 GWh
  • District heat 7,490 GWh
  • Cooling 200 GWh
  • E-mobility
  • Sun and wind
  • New solutions
  • Smart real estate

Environmental impacts

  • CO2 emissions
  • Direct emissions from own production (Scope 1) total 2.78 mill. tCO2
  • Specific emissions 284 CO2 eqv./kWh
  • Share of carbon-neutral energy: 32 %

See also

Sustainability programme

Our sustainability programme for 2022–2024 is built on the basis of an extensive stakeholder dialogue.