Our customer service is open online and by telephone, the customer service desk at Helsinki, Kamppi is closed until further notice.
We want to involve citizens, customers and partners to interact and do things together with us.
A visible part of Helsinki
Our power plants and energy distribution network are a visible, and sometimes also invisible, part of Helsinki. We take the urban environment into account in the planning of new sites and in the landscaping of old ones.
The latest electricity substation of Helen Electricity Network is located in Suvilahti. Due to its central location, we invested in the appearance of the substation, and it won the metal architecture award of the year in September 2019. Opened in May 2019, the substation is surrounded by a graffiti fence open to everyone, due to which the appearance of the substation is a constantly changing work of art. It is hoped that the legal graffiti wall will reduce graffiti vandalism elsewhere in the Suvilahti area.
Thousands of power distribution cabinets are an important part of the electricity distribution network. Improvement of distribution cabinets with street art livens up the urban landscape and reduces vandalism. In 2019, we continued the project of painting the distribution cabinets together with various stakeholders. We implemented 12 painting projects, and we also granted permits for painting individual cabinets; a total of 110 cabinets were painted. The overall number of art cabinets is already about 500.
In 2019, we developed the traffic arrangements of district heat and electricity network worksites together with cyclists in Helsinki. For the summer, we hired a worksite cyclist for the task.
JOINING FORCES WITH THE CITIZENS
In July, we held the “Joining Forces Day” together with Helsinki citizens at the Allas Sea Pool. We provided information about Helen’s carbon neutral 2035 target, our means of reaching the target and the citizens’ options of taking part in the climate campaign.
We held an open day for our neighbours at the Vuosaari power plants in September, discussing the future plans of Helen and the local area.
LEARNING ABOUT THE ENERGY SECTOR IN YRITYSKYLÄ
For the seventh year running we have been involved in Yrityskylä, which is part of the youth programme of the Economic Information Office TAT. Yrityskylä is an innovative education programme for 6th graders to learn about society, economics and working life. Yrityskylä Helsinki-Vantaa reaches about 8,000 children from Helsinki, Vantaa, Kerava and Pornainen each year.
In Yrityskylä, all pupils have their own professional task, which they will manage all day. In the Helen work area, the children learn about the role of an energy enterprise in society and about energy saving. The objective is that the pupils will get an insight of the basic pillars of a sustainable society and see the significance of distribution and use of services and recycling as part of economic activity.
WE ENCOURAGE ENERGY SAVING
We help our customers to save energy.
During 2019, we provided information about energy, its sensible use and the energy sector to about 4,700 people at our Energy Gallery and at power plants (3,500 in 2018).
In future, we will focus on providing energy advice especially through the customer magazine and electronic channels. A good example of the new kind of approach is the My2050 climate game, with which we continued cooperation. Aimed especially at young people, the adventure game is a new and inspiring way to learn about climate change and the future it will shape.