Responsibility management

Our task is to produce cleaner energy for our customers and our environment.

We aim to be the most responsible operator in the market. Responsibility requires that we take into account the demands of our stakeholders. Customers, citizens and other interest groups demand, for example, reliable and competitive energy production and reduction of emissions.

In order to meet the demands of the stakeholders, we are developing new solutions for increasingly cleaner energy production and more sustainable consumption. We all share responsibility: it is developed together with our customers and partners, and it has an impact on the whole of society.

Management of corporate social responsibility

Management of corporate social responsibility is based on Helen’s strategy  and values, its corporate governance, and the Group’s policies and their complementary operating principles. Our strategic targets for 2016–2020 are sharing in success, growth, climate-neutral energy, improved profitability, and responsibility as a competitive edge. We will renew our strategy during 2019.

In addition to its strategy and values, Helen’s corporate responsibility is directed especially by its policy on corporate social responsibility and ethical principles. Ethical principles are the foundation of all our operations. All of our employees must commit themselves to complying with the principles in their work, and the principles are part of the induction programme for new employees. It is the duty of every employee to report any action that does not comply with the ethical principles. In 2018, we introduced an external reporting channel in addition to other reporting options. As a result of the new reporting channel, there is an option to anonymously report on an action that is contrary to the ethical principles. Suspected misconduct and any measures are reported regularly to the audit committee. 

Our corporate responsibility is coordinated by the Sustainability and Public Affairs group. In practice, responsibility work is carried out within the business areas and service functions.

Targets related to the environment and responsibility are part of Helen’s key performance indicators. We monitor the implementation of these targets on a monthly basis in Helen’s management group and in the management groups of the business areas and service functions.

We carry out practical responsibility and environmental management via operating systems and environmental guidelines. Helen’s power generation and the production and distribution of heating and cooling are certified in accordance with the ISO 14001 environmental management system standard. Helen Electricity Network Ltd is in the process of adopting an operating system complying with the ISO 55000 asset management standard. The operating system will be certified with the OHSAS 18001 occupational health and safety management system also in the future. We reduce the environmental impacts of our offices with the Green Office programme audited by WWF. Our headquarters in Kamppi and Käpylä both have the Green Office label.

Responsibility is also connected to Helen’s comprehensive risk management. For us, risk management means a systematic and predictive way of identifying, analysing and managing uncertainties related to our activities. In the Helen Group, risk management is directed by the risk management policy, which describes the targets, procedures, responsibilities and reporting related to risk management. We regularly identify and assess the key risks and uncertainties in our operating environment.

Material responsibility themes

During 2018, we selected the responsibility themes that are most material for Helen. We made the choice on the basis of the impacts on the environment and society, as well as on the wishes and expectations of our stakeholders.

Theme Goal Realisation 2018
Climate-neutral energy We aim for a climate-neutral energy system. The amount of renewable energy we produced was 12 per cent and the amount of carbon-free production was 22 per cent. The new pellet-fired heating plant and heat pump plant were completed.
Origin and sustainability of energy We know the origin of the energy we produce, as well as the environmental impacts for its entire lifecycle. We focused especially on the origin of wood pellets and on the development of procurement. We set the target on the procurement of 100% sustainable biomass.
Climate-neutral products and services We develop products and services that support climate neutrality and meet the customers' needs. We launched on the market the smart heat distribution centre, the open district heat service, as well as the producer package that combines solar panels and the electricity storage facility.
Responsible supply chain We improve the sustainability of our supply chain. We updated internal quidelines of responsible procurement and audited our service providers responsibility via HSEQ Cluster. 


We implement our targets according to our values. Our values tell us how to achieve our goals.

Responsibility for sustainable development
Our ways of operation mitigate climate change, are environmentally sound and promote the wellbeing of people and the success of companies.

Skills and courage to succeed
We boldly seek and utilise new ideas and ways of operation to promote Helen’s success. We are the customer’s top choice as a responsible and reliable energy company that develops new solutions.

Openness and mutual trust
We expand and share our expertise in order to promote Helen’s targets and goals. We are open to development ideas.