Responsibility management

Our task is to develop smarter and cleaner solutions in an open-minded manner in order to meet the energy challenges of today and tomorrow.

We aim to be the most customer-oriented operator in the market. This requires responsibility. For us, responsible operations mean profitable and efficient operations and their continuous improvement, taking the stakeholders’ views into account. Customers, citizens and other interest groups demand, for example, reliable and competitive energy production and emissions reduction.

Climate change is a big driver and, in order to meet the challenges it poses, we are developing new solutions for even cleaner energy production and more sustainable consumption. We all share responsibility: it is developed together with our customers and partners, and it has an impact on the whole of society.

Management of corporate social responsibility

Management of corporate social responsibility is based on Helen’s strategy and values, its corporate governance, and the Group’s policies and their complementary operating principles. Our strategy addresses the shift in the energy sector. Our strategic targets are: bolder and more agile, better returns, strengthening the solution business, towards carbon-neutral energy, and a partner network that supports growth. With cooperation and boldness to try something new, we will make the new energy era a reality.

In addition to its strategy and values, Helen’s corporate responsibility is directed especially by its sustainability policy and ethical operating principles. The ethical operating principles are the foundation of all our responsible operations. All of our employees must commit to complying with the operating principles in their work, and the principles are part of the induction programme for new employees. It is the duty of every Helen employee to report any action that does not comply with the operating principles. As a result of the reporting channel, there is an option to anonymously report an action that is contrary to the ethical operating principles. Suspected misconduct and any measures are reported regularly to the audit committee of the Board of Directors.

Our corporate responsibility work is coordinated by the Sustainability and Public Affairs group. In practice, responsibility work is carried out within all the business areas in everyday work.

Targets related to the environment and responsibility are part of Helen’s key performance indicators. We monitor the implementation of these targets on a monthly basis in Helen’s Management Group and in the management groups of the business areas and service functions.

We carry out practical responsibility and environmental management with the aid of operating systems and environmental guidelines.

ISO 14001 standard on environmental management systems:

  • Helen’s electricity generation and the production and distribution of heating and cooling as well as fuel procurement are certified in accordance with the ISO 14001 standard on environmental management systems.

ISO 45001 standard on the occupational health and safety management system:

  • Helen Ltd and Helen Electricity Network Ltd take account of the requirements and occupational health and safety principles of the ISO 45001 standard in all their operations. We aim to achieve ISO 45001 certification for the joint occupational health and safety system of Helen Ltd and Helen Electricity Network Ltd in early 2021. The requirements for granting the certificate are in order and the certificate granting process is underway at the certification body.
  • Joint principles of Helen Ltd and Helen Electricity Network Ltd:

The occupational health and safety operations of Helen Ltd and Helen Electricity Network Ltd aim to offer a healthy and safe operating environment for the employees and partners of the companies. We act in accordance with the laws and regulations, the provisions and contracts concerning the industry and our own safety guidelines, and expect our service providers to do the same.

We promote a good occupational safety culture, provide excellent training for the employees and emphasise the safety of the employees and service providers in different situations.
We take care of maintaining the occupational wellbeing and working capacity of our employees, we offer occupational health services for our employees, and we are proactive in preventing work-related illnesses.

We constantly monitor and develop our operations. More detailed operational models, responsibilities and targets are presented in the OH&S management system and in the occupational safety and health policy, which is updated every year.

  • Safety is the most important thing in everything we do: we aim for a zero-accident workplace where everyone is involved in the development of occupational safety.

ISO 55001 standard for asset management:

  • The standard ISO 55001 is complied with in the asset management of Helen Ltd and Helen Electricity Network Oy, however, the standard is not certified.

The Green Office programme:

  • We reduce the environmental impacts of our offices with the Green Office programme audited by WWF. In addition to our headquarters, the Käpylä office of Helen Electricity Network has the Green Office label.

Responsibility is also connected to Helen’s comprehensive risk management. For us, risk management means a systematic and predictive way of identifying, analysing and managing uncertainties related to our activities. In the Helen Group, risk management is directed by the risk management policy, which describes the targets, procedures, responsibilities and reporting related to risk management. We regularly identify and assess the key risks and uncertainties in our operating environment.


During 2018, we selected the responsibility themes that are most important for Helen. We made the choice on the basis of the impacts on the environment and society, as well as on the wishes and expectations of our stakeholders stakeholders. The targets have been monitored in the management team during 2020, and the situation has been updated.

Theme Target Situation 2020
Carbon neutral energy We aim for a carbon-neutral energy system. Helen was the first Finnish energy company to commit to setting a science-based emissions reduction target. The emissions calculation will be based on the GHG protocol, i.e. in addition to CO2 emissions, also other greenhouse gases calculated according to the life cycle are taken into account. In addition to direct stack emissions (scope 1), indirect emissions from operations, such as those from properties and mobility (scope 2) and purchases (scope 3) are examined.
Origin and sustainability of energy We know the origin of the energy we produce, as well as its environmental impacts for its entire lifecycle. We were preparing a sustainability system to prove that the biomass fuels we use are sustainably produced.
Carbon-neutral products and services We develop products and services that support climate neutrality and meet the customers' needs. We launched on the market a charging service for electric vehicles and new solar power plant services, and we piloted utilisation of geothermal heat.
Supply chain sustainability We develop the sustainability of our supply chain. We want to emphasise the importance of sustainability in our products and services throughout their life cycle, and we introduced for all our purchases the Supplier Code of Conduct principles, to which all Helen’s suppliers must be committed.


The values have been updated together with hundreds of Helen employees.
We implement our targets according to our values. Our values tell us how to achieve our goals.

Helen’s values are: 

Champions of cooperation

From people to people 

World-class expertise 

Make it happen  

See also

Environmental responsibility

Reduction of environmental impacts is an important part of our activities. Our long-term goal is climate-neutral energy production.


Our operations have an impact on many people. We want to create and maintain an open dialogue with our stakeholders.

Economic responsibility

Economic responsibility is a basic requirement for our operations.

Corporate social responsibility report