Responsibility management

Our task is to produce the world's best city energy for our customers and our environment.

We aim to be the most responsible operator in the market. Responsible operations require that we take into account the demands of our stakeholders. Customers, Helsinki residents and other interest groups demand, for example, reliable and competitive energy production and reduction of emissions.

In order to meet the demands of the stakeholders, we are developing new solutions for increasingly cleaner energy production and more sustainable consumption. We all share responsibility: it is developed together with our customers and partners, and it has an impact on the whole of society.

Management of corporate social responsibility

Management of corporate social responsibility is based on Helen’s strategy  and values, its corporate governance, and the Group’s policies and their complementary operating principles. Our strategic targets for 2016–2020 are sharing in success, growth, climate-neutral energy, improved profitability, and responsibility as a competitive edge.

In addition to its strategy and values, Helen’s corporate responsibility is directed especially by its sustainability policy and ethical operating principles.

Our corporate responsibility is coordinated by the Sustainability and Public Affairs group. In practice, responsibility work is carried out within the business areas and service functions.

Targets related to the environment and responsibility are part of Helen’s key performance indicators. We monitor the implementation of these targets on a monthly basis in Helen’s management group and in the management groups of the business areas and service functions.

We carry out practical responsibility and environmental management with the aid of operating systems and environmental guidelines. Helen’s electricity generation and the production and distribution of heating and cooling are certified in accordance with the ISO 14001 environmental management system standard. Helen Electricity Network Ltd is in the process of adopting an operating system complying with the ISO 55000 asset management standard. The operating system will be certified with the OHSAS 18001 occupational health and safety management system also in the future. We reduce the environmental impacts of our offices with the Green Office programme audited by WWF. In addition to our headquarters, two of our offices have the Green Office label.

Responsibility is also connected to Helen’s comprehensive risk management. For us, risk management means a systematic and predictive way of identifying, analysing and managing uncertainties related to our activities. In the Helen Group, risk management is directed by the risk management policy, which describes the targets, procedures, responsibilities and reporting related to risk management. We regularly identify and assess the key risks and uncertainties in our operating environment.

Key responsibility themes

During 2016, we selected the key responsibility themes for Helen on the basis of the stakeholders’ wishes and expectations and Helen’s competitiveness impact.

Theme  Goal  Realisation 2017
Climate-neutral energy We aim for a climate-neutral energy system. The amount of renewable energy we produced rose to 12 %. We invested in a new pellet-fired heating plant and a heat-pump plant.
Origin and sustainability of energy We know the origin of the energy we produce, as well as its environmental impacts for its entire lifecycle. We focused especially on the origin of wood pellets. We audited the first pellet supplier. 
Excellent customer experience We offer the best customer experience in the sector. Our customer satisfaction improved. More than 80% of our consumer customers are happy with our operations.
Economic sustainability We increase the market share of the current main products and expand the sale of new energy solutions and services. We improve the efficiency of our operations to ensure the competitiveness of our services and continuity of our operations. Helen Group’s result for the financial year realised as forecasted, above the previous year’s level. 
Open communication and interaction Our actions and messages are consistent, building genuine thought leadership and responsibility. We carried on providing information about topical issues, e.g. on our website. We held two open stakeholder events


We implement our targets according to our values. Our values tell us how to achieve our goals.

Responsibility for sustainable development
Our ways of operation mitigate climate change, are environmentally sound and promote the wellbeing of people and the success of companies.

Skills and courage to succeed
We boldly seek and utilise new ideas and ways of operation to promote Helen’s success. We are the customer’s top choice as a responsible and reliable energy company that develops new solutions.

Openness and mutual trust
We expand and share our expertise in order to promote Helen’s targets and goals. We are open to development ideas.