Current topics

Helen still leads customer satisfaction survey of energy companies

The customers of Helen Ltd are the most satisfied with their energy company, reveals the EPSI Rating Finland survey that measures customer satisfaction in electricity retail sales. Helen has maintained its number one position among major energy companies for 10 years.

14.12.2015

Smouldering fires in the Hanasaari coal storage facility

From time to time, there are minor smouldering fires in the coal storage facility. The facility is inspected on a daily basis, which makes it possible to extinguish any smouldering fires with immediate effect. A smouldering fire and any resulting smoke do not present a risk to the surrounding areas. 

22.10.2015

Suvilahti solar power plant has fulfilled expectations

The solar power plant in the Helsinki district of Suvilahti, which was Finland’s largest solar power plant on completion, has met all expectations since it started production last spring. The cloudy weather in early summer was balanced out by the sunny August days, capturing enough solar power to correspond to the annual consumption of 100 one-bedroom apartments. 

14.09.2015

A possibility for Helsinki residents to have an impact on renewable district heat production

Helen is the first company in Finland to offer its district heating customers living in apartments the possibility to have an impact on the energy source of district heat.

08.09.2015

Helen’s annual report and report on social responsibility published

The Helen Group’s annual report has been published. The report describes year 2014 when Helsingin Energia was still the parent company of the Helen Group. The public utility was incorporated at the turn of the year, and it now operates as Helen Ltd in the form of a limited company.

18.03.2015

Winter price of district heat in Helsinki falls again

The price of district heat energy in Helsinki remains highly competitive. During the beginning winter season, district heat will be even more favourably priced than before.

03.11.2014

Helsingin Energia has the best Contact Center

Finnish customers have voted the Helsingin Energia Contact Center the best in the country in the Voice of the Customer competition. The selections are based on questionnaires sent immediately following the customer service event via SN4Mobile.

23.04.2014

Electricity sale price to fall

Helsingin Energia is reducing the sale price of electricity by 3–4% as from 1 June 2014. The price reduction is due to the decreased electricity procurement costs.

31.03.2014

Helsingin Energia customers most satisfied with their power company

Helsingin Energia achieves the top satisfaction score in the survey comparing power companies published today. As many as 98% of Helsingin Energia customers find no fault with the company's operation.

19.12.2013

Customer service's opening hours

Customer service's opening hours during the Christmas season and the end of the year are exceptional.

10.12.2013

See also


The easiest way to get solar panels

We deliver solar panels to your roof as a turnkey service, so all you need to do is switch the electricity on and enjoy the inexhaustible energy of the sun.


Helen magazine

Download our customer magazine and enjoy it anytime.


Disruptions and construction sites

Information on disruptions and construction sites.