Current topics

District heat and electricity distribution customers are satisfied

Customers gave Helen Ltd’s district heat an overall rating of excellent, and the operations of Helen Sähköverkko Oy were regarded as good. These are some of the results of the customer satisfaction survey on energy companies, implemented by the research company IROResearch Oy.

23.01.2015

Electricity distribution prices to fall in Helsinki

Helen Sähköverkko Ltd is reducing electricity distribution prices by an average of ten per cents as from 1 January 2015. The previous reduction in distribution prices took place in January this year.

11.11.2014

New substation Ilmala

Helen Sähköverkko Oy is building a 110/20 kV underground electricity substation in Ilmala. The new substation will support electricity distribution in the nearby areas and improve the security of electricity supply with the growing number of residents in the area.

11.11.2014

Businesses and households can act as power reserve

 Helsingin Energia is the first energy company in Finland to offer a demand response service for electricity to businesses and communities. Users of the service receive compensation for allowing the power to be cut from electric equipment of their choice in fault situations. This way, they act as a disturbance reserve for Finland’s power grid. A corresponding pilot project with households has also been launched.

31.10.2014

Helsinki’s electricity distribution system excels in international benchmarking

Helen Sähköverkko Oy came on top in an international benchmarking study on the quality and reliability of electricity supply. 

25.03.2014

Helen-konsernin tilinpäätös 2013

The Helen Group reported strong financial results. Despite a fall in turnover, operating profit remained at a good level. The share of emission-free energy sources increased during the year when Helsingin Energia acquired a significant share of Swedish hydropower. Carbon dioxide emissions decreased by five per cent. 

28.02.2014

Helsingin Energia and Helen Sähköverkko Oy customer satisfaction higher than sector average

The general scores received by Helsingin Energia for district heating and Helen Sähköverkko Oy for electricity distribution have gone up in the energy companies’ customer satisfaction survey carried out by the research company IROResearch Oy.

04.02.2014

Warm year reduced energy consumption

In 2013, total electricity consumption in Helsinki totalled 4,540 GWh, which is over two per cent less than in 2012.

03.01.2014

Customer service's opening hours

Customer service's opening hours during the Christmas season and the end of the year are exceptional.

10.12.2013

See also


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Helen magazine

Download our customer magazine and enjoy it anytime.


Disruptions and construction sites

Information on disruptions and construction sites.