Customer service for homes

Cookies

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We use services that utilise cookies and JavaScript to analyse the use of the website and to improve the user experience.en.

We mainly use persistent cookies that are stored in the browser; these are valid from one day to a few months. For the purpose of some functionalities, we also use session cookies. You can prevent tracking from your browser settings. If you have not done so, we presume that you accept the use of cookies by using our website.

A cookie is a text file saved by the user’s browser, and the unique identifier in the cookie gives us information about browsers that have visited our website. The user is not identified on the basis of cookies alone, and we do not combine the tracking data of services with other information (e.g. customer information). Further information about cookies is available, e.g. on the BBC website (in English) or on Wikipedia.

PURPOSES OF USE AND THE SERVICES WE USE

Analysis and reporting of the use of the website
We utilise web analytics mainly to monitor the number of visitors in different parts of the website.

  • Snoobi Analytics
  • Google Analytics
  • Hotjar

Targeting of advertising
We monitor the functioning of advertising in other digital media, e.g. in search engines, based on the behaviour of users who have accessed our website through these media. We can also use targeted advertising with visitors to our website elsewhere than on our own website.

  • Doubleclick

Improving the user experience and customer service
We utilise a service that can be used for providing an opportunity to real-time customer service on the basis of the website use, e.g. in connection with drawing up a contract.

  • Lekane call back and chat

TRACKING PREVENTION

You can stop the storing of cookies and the functioning of JavaScript services from your browser settings. However, as a result, some of the functionalities of our website may not work properly.