Customer service for homes

Contact us

On this page you can find instructions related to contract and customer data, billing and energy consumption, and our services and products. If you can't find what you are looking for, please contact us by sending a message. If your query is urgent, the quickest way to get in touch is by telephone.

What is your question about?

What to do

  • When your contact details have changed: Please tell us about it in the contact information page (login required) or in a message.
  • When you are moving house: Draw up an instant electricity contract for your new home on our 24/7 telephone service for house movers 09 617 8020 or submit a change of address notification to move your existing electricity contract to your new home. Please read our instructions for house movers, including useful information and links to inform us about your change of address and to draw up a new electricity contract.
  • When you want to cancel your contract: To cancel your electricity contract, see instructions here or call our customer services at 09 617 8080.
  • When you want to check your contract and customer details: Please log in to our online services or contact us. You can also find the main details of your account on the bill.
  • When you want to hear about our latest offers and new products and services:  Manage your direct marketing settings.

What to do

What to do

Send us a message

We'll reply as soon as possible.

Send your message here

Call

09 617 8080 
Weekdays 8–18

09 617 8020 
24/7 phone line for movers

Call prices

Social media

You can also contact us through Facebook and Twitter.

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