If your message is urgent, it is best to call us. If you send us a message using the online form, it may take slightly longer for us to respond. You may find the quickest answer in frequently asked questions.
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FREQUENTLY ASKED QUESTIONS ABOUT BILLING
How can I move the payment date of the bill or change the billing method? See the answers to these and other frequently asked questions.
CHANGE OF ADDRESS
As our customer, it is easy to transfer your electricity contract to your new home with a change of address notification. We can provide electricity to all parts of Finland.
CHANGED CONTACT DETAILS
If you are our customer and your contact details have changed, you can notify your updated details through the Send Message link at the top of the page.
NEW ELECTRICITY CONTRACT
If you are not our customer yet, you can place an order for electricity to your home. We take care of terminating your old contract on your behalf.
In your online account you can, for example
- Browse your bills and edit billing information
- View your contract details
In order to register, you need information found on your electricity bill.
Terminating Your Contract
To terminate your contract, please call our customer service or fill out this termination form.
MONITOR YOUR ENERGY USE
In the Sävel services, you can monitor and plan your energy use and find information about your electricity, heat and cooling usage. In order to register, you need information found on your bill.
CAN’T FIND HELEN’S CONTACT DETAILS?
See all Helen’s contact details here.