Terms of the contract - Exchange Electricity

The contract enters into force according to the start date notified to Helen by the distribution system operator. If the customer's valid fixed-term contract prevents the contract from entering into force on the desired date, the start of the new contract will be moved to the end of the current fixed-term contract, however, no later than 6 months after the original preferred sales start date. Once the order has entered into force, the customer will be sent a notification of it by email.

The contract and prices are valid until further notice. The contract may be terminated by the customer with two weeks’ period of notice. The period of notice by the vendor is 30 days. The terms of electricity sales and the general price lists of Helen valid at any given time shall be applied to the contract. The prices include value added tax.

The price consists of the basic charge and the energy price. The energy price is calculated as monthly average price. Energy prices are determined from the price of the Nordic Power Exchange (Nord Pool) in the Finnish price area as follows: the monthly average energy price is obtained by weighting the prices by the hour with the values of the customer profile curve selected for the customer by the distribution system operator. Value added tax and margin valid at any given time will also be added to the value thus obtained.

If the customer’s electricity consumption is metered and recorded by the hour, hour-based metering information is used in the billing.

Separate, weighted average prices are calculated for day and night periods and for winter day and other time periods using the time division of the Helsinki region with respect to time-of-day electricity A and the time division according to the national metering recommendation with respect to time-of-day electricity D and seasonal electricity. The pricing of the time-of-day product to be applied depends on the number of weekly night-time hours in the time division used by the local system operator.

Currently, the number of night-time hours in accordance with time-of-day electricity A (85–120) is used in the areas of Helen and Vantaa Energy. Other areas are using the number of night-time hours in accordance with time-of-day electricity D (40–84). When selling seasonal electricity, the validity of the price for winter-day energy must be at least 10 hours on working days in the winter season. The winter season is a continuous period of at least four months, starting on 1 December at the latest and ending on 28 February at the earliest.

Helen is not obliged to draw up a new Exchange Electricity contract with the same customer or to the same place of use if the previous contract period has ended less than 12 months previously.

The offer is meant for permanent dwellings and holiday homes with a main fuse of up to 63 A.

Electricity distribution and metering

Helen shall terminate the current electricity contract with the customer’s authorisation and, when necessary, draw up a new electricity network contract in the customer’s name. The distribution system operator will charge the customer for electricity distribution according to its price list. The distribution system operator is responsible for metering and its billing. In the case of time-of-day and seasonal electricity, the place of use must have 2-rate metering. If the product on offer is not suitable for the time division used by the distribution system operator or the customer’s metering system, Helen is entitled to use a suitable product.

Billing

The customer is billed according to the billing frequency chosen by the customer.

Delivery terms

Helen’s terms of electricity sales

Right to cancel the contract by virtue of the Consumer Protection Act

According to the Consumer Protection Act, you are entitled to cancel this contract within 14 days.

The time limit for cancelling the contract ends after 14 days from drawing up the contract.

In order to use the right to cancel the contract, you must notify us [name, the address of the place of electricity use, the metering point ID and, if available, your telephone number and e-mail address] of your decision to cancel the contract in an unambiguous way (for example, by sending a letter by post or by e-mail).

You can use the enclosed cancellation form attached to the confirmation of the contract, but its use is not mandatory.

To comply with the time limit for cancellation, it is sufficient if you send your notification on the use of the right to cancel before the end of the cancellation period.

Impacts of cancellation

Once we have received your notification of cancellation, your contract will become void.

If the contract is drawn up in connection with a house move to start within 14 days (i.e. before the end of the cancellation period) at the specific request of the consumer, the consumer is obliged to pay the contract price for any electricity they have used before cancelling the contract.

Contract confirmation

The contract confirmation is sent to the customer by e-mail.

Customer data and data protection

We process personal data according to law and in a reasonable and transparent way. Further information about the processing of personal data is available at helen.fi/personaldata