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Terms of contract for Eco Heat Apartment

The prices and terms are valid as from 1 January 2023.

The Eco Heat Apartment extra service is meant for consumer customers who are living in a property connected to the district heating network of Helen Ltd and who are not responsible for the property’s heat contract. A consumer customer refers to a natural person who acquires the extra service primarily for a reason other than for business purposes.

By paying the monthly fee, the customer will receive district heat that is produced with heat pumps. The origin of the heat is 80% renewable heat and 20% waste heat, and the total amount of heat certified for the customer is 6,000 kWh per year. Helen Ltd is responsible for producing the extra service and certifying the origin of the energy source. The origin is certified with guarantees of origin in accordance with the Act on Guarantees of Origin for Energy.

1. Duration and cancellation of the contract

The contract is drawn up electronically or by telephone. The contract enters into force immediately upon receipt of the order confirmation. The confirmation is deemed to have been received with immediate effect if sent electronically, and within 7 days if sent by post. The order confirmation states the time when the contract enters into force, and it includes the terms of contract, these terms and an account of the consumer’s period for complaint. The contract is valid until further notice.

The period of notice for the customer and Helen Ltd is 30 days. The contract will end as a result of cancellation or termination. The parties are entitled to terminate the contract if one party is in material breach of their contractual obligations and will not rectify the breach within a reasonable period notified in writing.

2. Price of the extra service and applying the data in billing

The price of the extra service is €1.70 per month incl. 24% VAT

The price is valid until further notice. The price includes value added tax and complies with the price list valid at any given time.

Billing takes place in connection with the billing of the customer’s regular electricity contract. The customer is obliged to pay the bill by the due date stated on the bill. A period of at least two weeks must be left between the date of sending the bill and the due date. The bill is sent to the billing address provided by the customer. The customer is responsible for paying the bill regardless of where they have requested the bill to be sent. Helen Ltd reserves the right to charge interest on arrears for any late payments in accordance with the Interest Act, starting from the due date.

A reminder, which is subject to a charge, cannot be sent until two weeks after the original due date at the earliest. A reminder fee for sending a written payment reminder may be charged according to the valid price list. The customer is obliged to notify of any changes having an impact on the contract with respect to, for example, the customer or the billing address or another address that the parties have agreed to be used for sending confirmation, price change and other notifications by Helen Ltd. The customer may not transfer the contract to a third party. Helen Ltd reserves the right to transfer the contract to another seller. The customer must be notified of the transfer in connection with the first bill at the latest.

3. Changes to the terms of contract and prices

Helen Ltd reserves the right to change the terms of contract and prices if there is a particular reason for it owing to a material change in circumstances or a review of outdated contract and pricing arrangements.
Helen Ltd shall send the customer a notification of how and when the prices or other terms of contract will change and the reason for the change. If the reason for the change is other than an amendment to legislation or a decision by the authorities, the change will take effect at the earliest 30 days after sending the notification. The notification is primarily sent by email, but it can also be sent to the customer’s billing address or to another, separately agreed address. The notification may be enclosed with, for example, a bill sent to the customer.

Helen Ltd reserves the right to change the prices and other terms of contract as from the day when the change or decision has entered into force if the change is based on an amendment to legislation or a decision by the authorities, which Helen Ltd has not been able to take into account when drawing up the contract. Helen Ltd is also entitled to change prices and other terms of contract on the basis of legislation or a decision by the authorities that has been known at the time of drawing up the contract provided that the increase or change of the terms will not materially change the principal contents of the contract. Helen Ltd reserves the right to make minor changes to the terms of contract that do not affect the principal contents of the contractual relationship.

When the Customer moves to another address, they must update the extra service according to the changed circumstances, if they so wish.

4. Other terms

According to the Consumer Protection Act, the customer is entitled to withdraw from the contract within 14 days. The time limit for withdrawal ends after 14 days from drawing up the contract.

In order to use the right of withdrawal, the Customer must notify Helen Ltd (name, metering point address, metering point number and, if available, telephone number and email address) of their decision to withdraw from the contract in an unambiguous way (for example, by sending a letter by post or by email). To comply with the time limit for withdrawal, it is sufficient that the notification on exercising the right of withdrawal is sent before the end of the withdrawal period. The contract will be deemed to have been cancelled once Helen Ltd has received the withdrawal notification.

Disputes arising from the contract shall be settled in the Helsinki District Court. However, the customer is always entitled to bring an action before a district court of their place of residence in Finland or refer the matter to the Consumer Disputes Board.