How to register

To register in the service, you need your banking codes and a valid email address. If you are a both an electricity and a district heating customer, you also need the customer, owner and metering point numbers, which are found on the bills.

How to register in the service

Register in our online services by selecting ‘Households´.

 

1. Authentication

Step 1, Bank authentication: Select your bank from the list and use your banking codes for authentication.

Frequently asked questions about authentication

Our services contain confidential customer information, and therefore we want to guarantee that this information is safe and the service is reliable. You only need to use your online banking codes when you use the service for the first time. After registration, you will log in to the services with your email address and password.

If you cannot find your own bank on the registration page, please contact our customer services on 09 617 8080 and we will do the registration on your behalf.

Failed login usually means that your contract details are incomplete, e.g. we do not have your personal identity code, and therefore we cannot authenticate you as a customer. If that is the case, please contact our customer services on 09 617 8080.

If you cannot register your district heating details with the online services, your contract details are incomplete. Please contact our district heating advisory services on 09 617 8013 (8.30am–4pm) and we can complete your details.

2. Check your user details

Step 2, User details 1/2: Check your personal identity code and select ‘Next’.

Step 3, User details 2/2: The form has been pre-completed with your details from Helen’s customer data system, and you can edit them if necessary. Fields marked with an asterisk (*) are compulsory. In future, your email address is your username.

Please note that changes made in connection with registration only apply to the online services. To notify us of actual changes in your contact details, please send a message to our customer services or call us on 09 617 8080.

Step 4, Confirmation: Check the details and select ‘Accept’.

Frequently asked questions about passwords

  • at least 10 characters
  • at least one digit
  • at least one upper case letter
  • at least one lower case letter
  • the password must not contain three of the same characters in the same order as in the user’s name or email address.

3. Registration is complete

You have now successfully registered as a user of our online services.

A notification of your successful registration will be sent to the email address you provided.

You can log in to the online service by selecting ‘Go to the service selection’.

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