Helsingin Energia achieves the top satisfaction score in the survey comparing power companies published today. As many as 98% of Helsingin Energia customers find no fault with the company's operation.
Helsingin Energia has been in the top positions in the EPSI Rating survey since 2005, when it was carried out for the first time. Of the large energy companies, Helsingin Energia has come top every year.
With business customers, too, Helsingin Energia’s customer satisfaction has improved, and the company consolidates its number one spot in the study.
Helsingin Energia also did well when consumers selected the 2013 Contact Centers of the year. The contest was organised in conjunction with a research project run by Aalto University. The study concerned the effect on customer satisfaction of the call, customer, management and employee in Finnish call centers.
The international and independent EPSI Rating runs an annual survey of customers’ satisfaction of electricity retail companies among both private and business customers. Besides customer satisfaction, the main parameters of the survey are image, expectations, product and service quality, price/quality ratio, and customer loyalty.