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Helen is prepared to supply power and heat also in exceptional situations

The production of electricity, heat and cooling continues as normal in Helsinki. We are constantly updating our operating instructions to ensure undisturbed distribution of energy to our customers. Our customer services can be contacted as normal online and by telephone. The Energiatori customer service point in Kamppi in Helsinki is closed until further notice.

The production of electricity, heat and cooling continues as normal in Helsinki. We are constantly updating our operating instructions to ensure undisturbed distribution of energy to our customers. Our customer services can be contacted as normal online and by telephone. The Energiatori customer service point in Kamppi in Helsinki is closed until further notice.  

Our task is to ensure the availability of electricity, heat and cooling also in exceptional circumstances. We have updated our operating instructions concerning infectious diseases with measures related to the coronavirus. The production and distribution of electricity, heat and cooling continue as normal, and there are no foreseeable disturbances in the supply.

We have instructed our staff and stakeholders to adopt measures to prevent infection. For that reason, all customer events and visits to Helen’s facilities and power plants have been cancelled over the next few weeks. The Energiatori customer service point in Sähkötalo is closed until further notice, however, we can be contacted as normal online and by telephone. As part of the seamless functioning of society, we are prepared for the coronavirus epidemic and we are committed to ensuring energy supply to our customers.

Published: 24.03.2020 10:20
Seija Uusitalo
Communications Manager
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