Our customer service is temporarily overloaded and at times we are unable to accept new phone calls if all places in queues are occupied. Read more
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Our customer service response times are currently much longer than normal (about one hour on the phone and three weeks on e-mails). We apologise for the long wait times both over telephone and email. We have received a lot of questions regarding contracts and prices due to the constantly changing situation in the electricity market. Please have a look at our FAQ before contacting us. We are working hard to answer everyone as soon as possible and ask you to please only contact us via one channel. In urgent matters, e.g. moving house, please use our online services.