• Our customer service is temporarily overloaded and at times we are unable to accept new phone calls if all places in queues are occupied. Read more

Send a message

Send us a message, we'll take care of the requested matter as soon as possible.

Our customer service response times are currently much longer than normal (about one hour on the phone and three weeks on e-mails). We apologise for the long wait times both over telephone and email. We have received a lot of questions regarding contracts and prices due to the constantly changing situation in the electricity market. Please have a look at our FAQ before contacting us. We are working hard to answer everyone as soon as possible and ask you to please only contact us via one channel. In urgent matters, e.g. moving house, please use our online services.

1. How can we help you?

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Contact us

Do you need help with billing or contracts? Or maybe we can give you tips concerning energy consumption or tell more about our product and services? This is the right place to contact us.


Topical news on electricity

Energy issues are of great interest at present, and our Customer Service is exceptionally busy. On this page, we have compiled current information on the energy market and answers to our customers' most frequently asked questions.


Frequently asked questions

Find out the answer to your question from frequently asked questions.