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Customer service / 09 617 8080 / On weekdays at 8–18 / 24/7 phone line for movers

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Our customer service is open online and by telephone, the customer service desk at Helsinki, Kamppi is closed until further notice.

Frequently asked

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Send a message

Send us a message, we'll take care of the requested matter as soon as possible.

1. How can we help you?

I want to contact as Helen customerI am not yet Helen customer, but I have questions about Helen services or productsI want to send feedbackI want to send reclamation

My issue concerns...

InvoicingChange of contact information or billing addressHelen services

Message

Name

2. How can we reach you?

First name

Last name

Email

Phone

Please contact me by phone

Useful to know

Bill becoming overdue? Here you can find instructions on what to do.
Further billing-related information is available here.

2. Message about invoicing

Message

Name

District heating invoice

Invoice number

Metering point number

3. Signature

First name

Last name

Email

Phone

Authenticate with

Personal identity codeCustomer number

Personal identity code

Customer number

Useful to know

Did you know that you can check and update your contact details and billing address on your own page? Log in now or register to find out more about the service.
Are you planning to move house? Make sure you have an electricity contract in your new home by submitting your notification of change of address. If you are our heat customer, please contact us to change the contract holder.

2. How can we reach you in the future

Email

Phone

I want to update billing address

Postal code

Street name and number

Apartment number

Additional information

Name

3. Signature

First name

Last name

Authenticate with

Personal identity codeCustomer number

Personal identity code

Customer number

I am...

Electricity customerDistrict heating customer

Useful to know

If you want to update or make additions to your electricity contract, you can do it directly in our online shop.
How do you rate our service? Tell us what you think. You can also send a complaint here, if necessary.

2. Message regarding Helen services

Message

Name

3. Signature

First name

Last name

Email

Phone

Authenticate with

Personal identity codeCustomer number

Personal identity code

Customer number

2. What is your feedback about?

Subject

CommunicationElectric car charging solutionsElectricity contractElectricity network disruptions and construction sitesEnergy efficiency of real estateFeedback about Helen customer serviceHeating and cooling construction sitesHeating and cooling contractHeating and cooling disruptionsHelen online servicesInvoicingResponsibility and energy productionSolar panels and home energy storages

Message- Please define what situation or service your feedback concerns

Name

3. Signature

First name

Last name

Please enter email address and/or phone number:

Email

Phone

Please contact me

Reclamation- Please define what situation or service your reclamation concerns

Name

2. Signature

First name

Last name

Postal code

Street name and number

Customer number

Please enter email address and/or phone number:

Email

Phone

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Street address: Kampinkuja 2 / Malminrinne 6, 3. floor / On weekdays at 8-16

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