Sustainability programme
Our sustainability work is guided by a sustainability programme covering 2026–2030. The programme outlines the key themes and targets of our sustainability work and defines the metrics used to monitor progress.
Environment
We are a forerunner in the clean transition. We take biodiversity requirements into account in our operations and reduce the environmental impacts arising from our operations.
Customers
We are a reliable and recommended partner for customers. We maintain energy infrastructure critical to society and ensure security of supply. We are committed to the Energy Efficiency Agreement and promote the improvement of customers’ energy efficiency.
Employees
We promote the wellbeing and safety of our employees and value chain workers. We offer meaningful work and opportunities for professional growth.
Governance and value chain
Our operations are in accordance with our Code of Conduct throughout the value chain. We aim to ensure environmentally and socially sustainable practices.
Environment
- 2030: Reduction of energy production CO2 emissions in line with SBTi
- 2040: Phase-out of combustion-based energy production
- 0 serious environmental damages or deviations
- 100% of biofuels used are sustainability-certified or origin-controlled
- Long-term net positive biodiversity outcome
Customers
- Average annual interruption time:
Electricity: < 5 min
Heating: < 2 h
Cooling: < 2 h
- Consumer customer recommendation score ≥ 20
- NPS for digital services ≥ 4
Employees
- 2030: LTIF < 1.0 for own workforce and value chain workers
- Our contractor safety programme supports responsible supplier collaboration
- 2030: Employee recommendation score ≥ 37
- 2030: Work ability index ≥ 97.5%
Governance and value chain
- 0 corruption or bribery cases
- All employees have completed the Code of Conduct online training
- Key and strategic suppliers have a valid ESG self-assessment
- 2028: Suppliers identified as significant from a sustainability perspective have been audited
Double materiality assessment
Our sustainability programme is based on a double materiality assessment, which has helped us identify our most significant impacts on people and the environment, as well as the key risks and opportunities related to value creation.
Our most material negative impacts are linked to the environmental impacts of energy production and to health and safety impacts across different parts of the value chain. On the positive side, the assessment identified investments in new energy infrastructure that enable the clean transition. Positive social impacts are related to the security of energy supply, as well as fair treatment and working conditions for employees.
The most significant sustainability-related risks include both physical and transition risks associated with climate change. These risks may affect energy production and distribution and result in additional costs and reputational impacts. The clean transition also involves significant risks, including regulatory changes, uncertainty related to permitting processes, the acceptance and viability of new energy solutions, and the adequacy of transmission network capacity. Information security and cybersecurity risks have also been identified as a material risk category.