Customer support

You can find contract and price information in Oma Helen. 

By logging in to Oma Helen, you can easily see the details of your contract, monitor your electricity consumption in euros and monitor the price of exchange electricity.

I don't know or remember what kind of contract I have

Don’t worry. Oma Helen is there to help you. Log in to Oma Helen and check what kind of electricity contract you have.

The contract type can easily be checked from the invoice.

You can find your energy consumption in Oma Helen. 

You can monitor your hourly energy consumption in Oma Helen. Consumption data can also be viewed on a daily, monthly and yearly level.

Note! District heating consumption data can only be found in the Oma Helen browser version, not in the Oma Helen mobile app

You can find contract and price information in Oma Helen. 

Oma Helen makes it easy to manage your contract. Oma Helen also shows extensive information about your energy usage, down to the hourly level. Use of the service is free of charge.

Change of ownership 

 A heating or cooling connection is transferred to the new owner by submitting a notification of the transfer of the connection in Helen’s connection order service. Enclose a handover document or a copy of the deed of sale mentioning the transfer of the heating or cooling connection to the notification. A heating or cooling contract is not assigned automatically in connection with the handover of a property.

The transfer of a heating or cooling contract is possible once the receivables accrued by the time of the transfer have been paid and the new owner undertakes to comply with the terms of the heating or cooling contract. At the same time, the heating or cooling contract between the previous owner and Helen ends.

You can find contract and price information in Oma Helen. 

Oma Helen makes it easy to manage your contract. Oma Helen also shows extensive information about your energy usage, down to the hourly level. Use of the service is free of charge.

You can find your energy consumption in Oma Helen. 

You can monitor your hourly energy consumption in Oma Helen. Consumption data can also be viewed on a daily, monthly and yearly level.

Note! District heating consumption data can only be found in the browser version of Oma Helen.

You can find contract and price information in Oma Helen. 

By logging in to Oma Helen, you can easily see the details of your contract, monitor your electricity consumption in euros and monitor the price of exchange electricity.

I don't know or remember what kind of contract I have

Don’t worry. Oma Helen is there to help you. Log in to Oma Helen and check what kind of electricity contract you have.

The contract type can easily be checked from the invoice.

District heat products and contracts

The Yritys Helen service is the key to being fully informed about your property’s energy usage. The service gives you an overview of your energy usage and production, keeps you up-to-date on your energy-related matters and provides you with the opportunity to manage your customer relationship with us.

Go to Yritys Helen

All of Helen's district heat products for companies

View your energy consumption data in Yritys Helen. 

You can monitor your energy consumption down to the quarter-hourly level in Yritys Helen. Consumption data can also be viewed on a daily, monthly and yearly level.

Note! District heating consumption data can only be found in the Oma Helen browser version, not in the Oma Helen mobile app

Faults in district heating and cooling

We are constantly developing the district heating and cooling network. If you have not received a notification of a heat distribution outage but get no heat, the fault may be in the property’s own equipment. 

Delivery interruptions and construction sites

District heating network and district cooling fault centre

Helsinki area, free of charge 24 hours

0800 160 602

Notification of a change of ownership

A heating or cooling connection is transferred to the new owner by submitting a notification of the transfer of the connection in Helen’s connection order service. Enclose a handover document or a copy of the deed of sale mentioning the transfer of the heating or cooling connection to the notification. A heating or cooling contract is not assigned automatically in connection with the handover of a property.

The transfer of a heating or cooling contract is possible once the receivables accrued by the time of the transfer have been paid and the new owner undertakes to comply with the terms of the heating or cooling contract. At the same time, the heating or cooling contract between the previous owner and Helen ends.

The Yritys Helen service is the key to being fully informed about your property’s energy usage. The service gives you an overview of your energy usage and production, keeps you up-to-date on your energy-related matters and provides you with the opportunity to manage your customer relationship with us.

Go to Yritys Helen

All of Helen’s cooling solutions for companies

View your energy usage data in Yritys Helen

We offer versatile monitoring tools that allow you to conveniently monitor your energy usage. We provide you with continuous support in the use of cooling and the monitoring of energy consumption.

Cooling usage reports can be accessed via the Yritys Helen service. Log in to Yritys Helen to view your report.

Why register for Yritys Helen?

Yritys Helen is a service intended for all of Helen’s corporate and housing company customers. Log in to the service to see an overview of the energy consumption of your property or a property you represent, access your contract and invoices, and conveniently manage energy-related matters.

You can easily access the consumption and cost data for your property for the past year via the Yritys Helen service whenever you need them! Log in to Yritys Helen and choose Heating to see district heating reports, updated at the hourly level, for your housing company or property.

You can find contract and price information in Yritys Helen. 

Yritys Helen makes it easy to manage your contract. Yritys Helen also shows extensive information about your energy usage, down to the quarter-hourly level. Use of the service is free of charge.

View your energy consumption data in Yritys Helen.

You can monitor your energy consumption down to the quarter-hourly level in Yritys Helen. Consumption data can also be viewed on a daily, monthly and yearly level.

You can find your housing company's contract and price information in Oma Helen. 

By logging in to Oma Helen, you can easily see the details of your contract, monitor your electricity consumption in euros and monitor the price of exchange electricity.

I don't know or remember what kind of contract I have

Don’t worry. Oma Helen is there to help you. Log in to Oma Helen and check what kind of electricity contract you have.

The contract type can easily be checked from the invoice.

District heat products and contracts

The Yritys Helen service is the key to being fully informed about your property’s energy usage. The service gives you an overview of your energy usage and production, keeps you up-to-date on your energy-related matters and provides you with the opportunity to manage your customer relationship with us.

Go to Yritys Helen

All of Helen's district heat products for companies

View your energy consumption data in Yritys Helen. 

You can monitor your energy consumption down to the quarter-hourly level in Yritys Helen. Consumption data can also be viewed on a daily, monthly and yearly level.

Note! District heating consumption data can only be found in the Oma Helen browser version, not in the Oma Helen mobile app

Faults in district heating and cooling

We are constantly developing the district heating and cooling network. If you have not received a notification of a heat distribution outage but get no heat, the fault may be in the property’s own equipment. 

Delivery interruptions and construction sites

District heating network and district cooling fault centre

Helsinki area, free of charge 24 hours

0800 160 602

Notification of a change of ownership

A heating or cooling connection is transferred to the new owner by submitting a notification of the transfer of the connection in Helen’s connection order service. Enclose a handover document or a copy of the deed of sale mentioning the transfer of the heating or cooling connection to the notification. A heating or cooling contract is not assigned automatically in connection with the handover of a property.

The transfer of a heating or cooling contract is possible once the receivables accrued by the time of the transfer have been paid and the new owner undertakes to comply with the terms of the heating or cooling contract. At the same time, the heating or cooling contract between the previous owner and Helen ends.

The Yritys Helen service is the key to being fully informed about your property’s energy usage. The service gives you an overview of your energy usage and production, keeps you up-to-date on your energy-related matters and provides you with the opportunity to manage your customer relationship with us.

Go to Yritys Helen

All of Helen’s cooling solutions for companies

View your energy usage data in Yritys Helen

We offer versatile monitoring tools that allow you to conveniently monitor your energy usage. We provide you with continuous support in the use of cooling and the monitoring of energy consumption.

Cooling usage reports can be accessed via the Yritys Helen service. Log in to Yritys Helen to view your report.

Why register for Yritys Helen?

Yritys Helen is a service intended for all of Helen’s corporate and housing company customers. Log in to the service to see an overview of the energy consumption of your property or a property you represent, access your contract and invoices, and conveniently manage energy-related matters.

You can easily access the consumption and cost data for your property for the past year via the Yritys Helen service whenever you need them! Log in to Yritys Helen and choose Heating to see district heating reports, updated at the hourly level, for your housing company or property.

You can find contract and price information in Yritys Helen. 

Yritys Helen makes it easy to manage your contract. Yritys Helen also shows extensive information about your energy usage, down to the quarter-hourly level. Use of the service is free of charge.

View your energy consumption data in Yritys Helen.

You can monitor your energy consumption down to the quarter-hourly level in Yritys Helen. Consumption data can also be viewed on a daily, monthly and yearly level.