Call prices and opening hours

Call prices

Calls to our customer services are charged at standard local or mobile network rates.

Calls received by telephone service are recorded in the telephone service system. 

Opening hours

  • Customer Service for Households and Companies number 09 617 8080 on weekdays at 9–17.
  • 24/7 phone line for movers 09 617 8020 24 hours a day.
  • Telephone 09 6171 on weekdays at 8–16
  • Our customer service desk is closed.

See also


Contact us

Do you need help with billing or contracts? Or maybe we can give you tips concerning energy consumption or tell more about our product and services? This is the right place to contact us.


Topical news on electricity

Energy issues are of great interest at present, and our Customer Service is exceptionally busy. On this page, we have compiled current information on the energy market and answers to our customers' most frequently asked questions.


Frequently asked questions

Find out the answer to your question from frequently asked questions.