Terms of the contract – Consumption Electricity

The electricity supplied under this contract is mixed electricity produced with renewable sources, nuclear power and fossil fuels in line with the Finnish production distribution. 

1. VALIDITY OF THE CONTRACT 

The Consumption Electricity contract is valid until further notice. The period of notice of the contract is fourteen (14) days. 

2. PRICE OF ELECTRICITY  

The price is valid until further notice. The customer will be informed of any price adjustments one (1) month before the changes enter into force. The prices announced do not include electricity distribution. 

3. AMENDMENTS TO CONTRACT TERMS AND PRICES 

The seller has the right to amend the terms and prices of the sales contract in accordance with the general terms of electricity sales by informing the customer one (1) month before the amendment enters into force.

4. OTHER TERMS AND CONDITIONS 

The Consumption Electricity contract is only available to customers who are within the scope of Helen Ltd’s supply obligation and whose annual consumption of electricity at the electricity delivery site is at most 100,000 kWh per year or the size of the main fuse is at most 3 x 63 A. If the customer’s electricity delivery site for which the Consumption Electricity contract has been concluded is outside the area covered by Helen’s supply obligation, Helen has the right to terminate the Consumption Electricity contract with a notice period of 14 days. The customer shall be notified of the termination of the contract two (2) weeks before the measure takes effect. 

The contract shall enter into force on the start date indicated to Helen by the distribution system operator. 

Distribution system operator 

With the customer’s authorisation, Helen terminates the customer’s current electricity contract and, if necessary, signs a new electricity network contract on the customer’s behalf.  

The local distribution system operator shall be responsible for electricity distribution and metering, and issue invoices for these in accordance with its price list valid at any given time. Reports of disruptions or other issues related to the functioning of the electricity network shall be made to the local distribution system operator. 

Taxes and public charges 

The effects of changes in taxes, public charges and other comparable charges on electricity prices shall be taken into account immediately from their date of entry into force. 

Applicable terms and conditions 

The product-specific terms and conditions shall apply to this contract on a primary basis, with the general terms of electricity sales valid at any given time applied on a secondary basis.

The general terms of electricity sales and the service price list valid at any given time are available at www.helen.fi/en/electricity/electricity-products-and-pr ices/price-lists-and-terms-of-contract. If there are differences in the different language versions of the terms, the Finnish version shall apply.  

Right to comment: This contract confirmation contains the terms and conditions of the electricity sales contract. The customer should check that the information in the contract confirmation is correct. If the information is correct, no action is required. The contract is then valid with the information stated in the confirmation. If the customer notices that the information differs from what has been agreed with Helen, the customer may comment to Helen about the differences in the contract within three weeks of the date of this confirmation. During the period between concluding the contract and commenting, the terms of the contract stated in the confirmation are usually followed. In case of a dispute, Helen has the burden of proof that the information in the contract confirmation is correct. If the contract was concluded by telephone and the customer has accepted the contract in writing (for example, via SMS) after the phone conversation, there is no right to comment. 

Dispute resolution 

If a dispute concerning a contract cannot be settled through negotiations between the parties, a consumer may refer the case to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before referring a case to the Consumer Disputes Board, the consumer must contact the Consumer Advisory Services (www.kuluttajaneuvonta.fi). 

Personal data 

We process personal data in a legally compliant, reasonable and transparent manner. More information on the processing of personal data is available at https://www.helen.fi/en/customer-service/conditions/ processing-of-personal-data. 

Cancellation right by virtue of the Consumer Protection Act  

According to the Finnish Consumer Protection Act, the customer is entitled to cancel a new contract drawn up by means of distance communications within fourteen (14) days. The time limit for cancelling the contract ends after fourteen (14) days from drawing up the contract. In order to use the cancellation right, the customer must notify Helen [name, metering point address, metering point number and, if available, telephone number and email address] of their decision to cancel the contract in an unambiguous way (e.g. by sending a letter by post or by email). The customer may also use the cancellation form sent with the confirmation of contract, but it is not compulsory to use it. To comply with the time limit for cancellation, it is sufficient that the customer sends a notification on using the right to cancel before the end of the cancellation period. Impacts of cancellation  

Once Helen has received the cancellation notice, the contract becomes void. If the contract is drawn up in connection with a house move to start within fourteen (14) days (i.e. before the end of the cancellation period) at the specific request of the consumer, the consumer is obligated to pay the contract price for any electricity they have used before cancelling the contract.