Helsingin Energia has been awarded multiple times for its high-quality service. Ensuring the supply security of electricity and heat, developing the future energy solutions and straightforward approach to service are the cornerstones of our operations.
Highly-graded customer service
Our work for high-quality customer service was once again evident in the customer satisfaction levels. The annual EPSI Rating customer satisfaction survey between the various electric companies ranked us as the best company. A staggering 98% of our customers found nothing to criticise. Furthermore, the satisfaction of our corporate customers has also increased further, and we have established our top rating in the study. In addition to customer satisfaction, the other central indicators were the image of the company, expectations, product and service quality, price-quality ratio and customer loyalty.
Year of renewals
In 2013, we paid even greater attention to our customers, in regard to the development of both the services and the customer service experience. During the year, we also carried out a brand image renewal through various channels and materials. The renewed Energy Gallery and the customer service office in connection to it were completed during spring 2013. The renewed helen.fi page, published in November, gave a good basis for the further development of electronic services.
Furthermore, the Helen magazine for household customers and the HelenB magazine for corporate customers were also renewed, both in terms of their contents and their layout, based on a reader survey.