Welcome to Helen!
We are pleased to have you as a customer!
Raseborgs Energi and Helen have agreed on a corporate transaction that will transfer the electricity and microgeneration contracts of Raseborgs Energi to Helen. The change is automatic and does not require any action on your part. Raseborgs Energi's customer service will be available to you as usual until the transfer of the contracts. From that date on, Helen's customer service will be available to help you with all matters related to electricity contracts. We want to warmly welcome all of our new customers and make sure that the start of your customer relationship with Helen is as smooth as possible. To this end, we have put together information on this page to help you make the most of your customer relationship.
Additional customer service at your service
We want to make sure that the transition is smooth for you, so we have opened a dedicated customer service channel for customers transitioning from Raasepori Energy, which will be available from January 31 to May 30, 2025. You can manage your matters in your own service channel by calling our customer service at 09 617 8080* and selecting option 3 from the menu. We serve you on weekdays from 10 am to 2 pm in Finnish, Swedish and English.
You can also reach our other customer service channels, whose contact information can be found below.
*local network or mobile network charges apply
The digital Oma Helen service is available to you 24/7
The Oma Helen app is available to you whenever you need it. The app makes it easy to manage your electricity contract and related services. Oma Helen also shows extensive information about your energy consumption and electricity generation, down to the hourly level. Use of the service is free of charge.
Customer service for households
Raseborgs Energi's customer service will be available to you as usual until the transfer of the contracts. From 31 January 2025 onwards, you can contact Helen’s customer service.
Read our tips for quick access to services
Customer service
09 617 8080
Weekdays 9:00–17:00
Call prices
Customer service for companies
Customer service for corporate electricity customers
09 617 8050
Weekdays 8:00–16:00
Call prices
Helen in brief
A reliable energy company
We are a Finnish energy company whose services are trusted by more than 500,000 customers across the country.
Carbon-neutral energy production
We have set a target of making our energy production carbon neutral by 2030.
State-of-the-art digital services
We want to provide our customers with state-of-the-art digital tools for monitoring their energy consumption and using our services.
A wide range of services
We offer our customers a wide range of electricity contracts and related additional services, which our customers can use to influence their electricity bill and the sustainability of the electricity they consume.
Insurance policies for your home and family at a reduced price
The contract includes electricity accident insurance cover for your entire family.
As an electricity-related accident may happen to anyone and any time, all Helen electricity customers get free electricity accident insurance included in the contract.
As our electricity contract customer, you get a 20% discount on home insurance from Fennia.
As a Fennia home insurance customer, you are also eligible for a corresponding discount on many other insurance products from Fennia. You will receive the benefit when you buy home insurance online after buying an electricity contract.
You don't need to do anything. The contracts are transferred automatically. The change will not affect prices or contract terms. They will be transferred to Helen as they are and remain unchanged until further notice.
Once your electricity contract has started with Helen, you can see all your contract details in the Oma Helen and Yritys Helen services
The contracts will be transferred to Helen on 31 January 2025 at the current prices and with the existing terms of contract. Going forward, we will notify you of any changes in accordance with the terms and conditions of the contract, at least one month before any changes take effect. There may be minor changes to the names of electricity products.
Fixed-term electricity contracts will be transferred to Helen as they are. The change will not affect the pricing or terms of the contract. The contract will remain valid, as agreed, until the end of the fixed term. You will receive a contract extension offer from us in advance of the expiry of your fixed-term electricity contract.
A fixed-term electricity contract cannot be terminated in connection with the change. A fixed-term electricity contract is binding on both parties for the entire term of the contract.
If you have an electricity contract that is valid until further notice or a fixed-term electricity contract that is about to expire, you can switch it to another electricity contract from Helen. You can easily order a new electricity contract online and use the electricity contract selection assistant to help you. You can also contact our customer service on weekdays, 9:00–17:00, on tel. 09 617 8080.
Existing electricity contracts with Raseborgs Energi will be transferred to Helen on 31 January 2025.
Helen’s electricity contract customers receive a 20% discount on home insurance from Fennia. As a Fennia home insurance customer, you are also eligible for a corresponding discount on many other insurance policies from Fennia. In addition, Helen's electricity contract customers receive electricity accident insurance cover for their entire family.
Microgeneration contracts and compensation
All microgeneration contracts transferred from Raseborgs Energi to Helen will be transferred to Helen automatically, and the change does not require any action on your part. The change will not affect the terms of contract for the time being. The service will continue under the existing terms.
We will compensate you for the electricity you sell by crediting it to your electricity bills. If the amount to be compensated exceeds the consumption of your delivery site, the credit will pass on to subsequent bills. Compensation exceeding the specified limits (EUR 150 for consumers, EUR 500 for corporate customers) will be paid to the customer's bank account.
Customer service, service use and billing
Raseborgs Energi's customer service will be available to you as usual until 30 January 2025. After that date, Helen's customer service will help you with all matters relating to electricity contracts and microgeneration contracts.
Contact details for Raseborgs Energi's customer service
Yes, we do! We offer the Oma Helen service for our consumer customers and the Yritys Helen service for our corporate customers. Our digital services make it easy to manage your electricity contract and related matters, monitor your electricity consumption and much more. You can start using our digital services right away, but your information will not be updated in the service until the contracts are transferred to Helen on 31 January 2025. The services are free of charge for our customers.
Visit https://www.helen.fi/en/customer-service/billing for information on billing and related issues. You will find more details on e-payments, direct debit and changing the billing address, among other topics. If you have any questions or need help, please contact our customer service.
Our frequently asked questions page has answers to a number of questions concerning payment. Use the billing advice telephone service on 09 617 8040 to manage issues relating to payment and changes in payment dates. You can also call the number to have your electricity reconnected if it has been disconnected due to unpaid electricity bills. Please note that the billing advice telephone service is not intended for handling contract-related matters. You can also use Oma Helen to change the payment date of your electricity bill.
At the beginning of February we will send Helen’s e-invoice agreement to your online bank. You will need to visit your online bank to approve Helen as an e-invoicer.
Direct debit agreements will not be transferred automatically. When you use direct debit, you authorise your bank to pay your bills from your account on your behalf. You will need to create a new direct debit authorisation at your bank or via one of their customer service channels.
If your location is within the Helen Electricity Network area, you will receive a single bill from Helen for both electricity transmission and sales. If your location is outside the Helen Electricity Network area, your local network company will handle the electricity transmission and bill you separately, while Helen will send its own bill for the electricity sold.
Raseborgs Energi will bill you until 30 January 2025. After that, you will receive your final invoice. If you have any enquiries about the final invoice or previous electricity bills, please contact Raseborgs Energi on 019 289 2400 or by e-mail at info@re.fi.
Helen will invoice you for electricity sold from 31 January 2025 onwards. Depending on your billing schedule, you will receive your first electricity bill from Helen between March and May.