Feedback and complaints

We are happy to get feedback related to our products and the quality of services. 

You can send us feedback online or post to Helen Ltd, 00090 Helsinki.

In consumer complaint matters, please, contact consumer advisors at the Finnish Register O ces.

See also


Contact us

Do you need help with billing or contracts? Or maybe we can give you tips concerning energy consumption or tell more about our product and services? This is the right place to contact us.


Topical news on electricity

Energy issues are of great interest at present, and our Customer Service is exceptionally busy. On this page, we have compiled current information on the energy market and answers to our customers' most frequently asked questions.


Frequently asked questions

Find out the answer to your question from frequently asked questions.