Public affairs

Cooperation between decision-makers, public officials, companies, organisations and citizens constitutes the foundation of a functional society. As a company, we participate in the energy and climate policy debate and influence the preparation and implementation of legislation.

We believe that Helen’s expertise can help make legislation even better. Through our advocacy activities, we aim to ensure that energy and climate policies serve customers, businesses, the environment and society in the best possible way.

Helen’s advocacy principles are:

  • Our advocacy is open and transparent and decision-makers can trust in our expertise.
  • We are a prominent and active energy company that represents the interests of our customers.
  • Advocacy seamlessly supports our business operations.

We have regular discussions with political decision-makers and officials on the political themes and legislative projects that are most significant for Helen. We are committed to openness and transparency in all our communications and we are registered in the Finnish and EU transparency registers.

We are building a new era of energy

The energy markets are in a period of transformation as Europe phases out fossil fuels and moves toward a carbon-neutral future. The aim of Helen’s public affairs is to build a new era of energy together with decision-makers and customers.

In our public affairs work, we anticipate and manage political risks and create preconditions for growth and new business operations. The most important social themes for our business are low-emission energy production, taxation, energy system regulation and the acceptability of different forms of energy.

Helen’s perspectives on regulatory development are:

  • Legislation and taxation must be as predictable as possible to enable investments in cost-efficient and sustainable energy production and services.
  • New technology is rapidly being turned into commercial applications, but public support is needed for piloting new solutions and investing in major projects. Technological neutrality must be a guiding principle in supporting low-emission solutions.
  • The impacts of legislation must be carefully assessed during the legislative drafting process. Impact assessments must take into account the price of energy, supply reliability and sustainability.

Memberships in organisations

We influence the development of the energy sector through various organisations in Helsinki, other parts of Finland and the entire Europe. Our primary advocacy organisation is Finnish Energy. In 2023, we paid a total of approximately EUR 351,000 in membership fees to the following organisations:

  • Adato Energia Oy
  • Finnish Magazine Media Association
  • Energy from the Sun coalition
  • Bioenergy Association of Finland
  • Climate Leadership Council ry
  • Directors’ Institute Finland
  • Finnish Energy
  • Finnish Business & Society ry
  • Finnish Data Center Forum ry
  • Finnsecurity ry
  • GeoForum Finland ry
  • Green Building Council Finland ry
  • Helsinki Region Chamber of Commerce
  • Hydrogen Cluster Finland
  • International Flame Research Foundation, Finnish Flame Research Committee
  • IT Service Management Forum Finland ry
  • Kemesta ry
  • Finnish Maintenance Society Promaint
  • Mechanical Engineering and Metals Industry Standardization in Finland METSTA
  • Association of Project Professionals Finland
  • PSK Standards Association
  • Finnish Venture Capital Association
  • Finnish Property Owners Rakli
  • Scandinavian Clean Technologies Group AB
  • SIAPWS Finland
  • Finnish Society of Indoor Air Quality and Climate
  • Smart City Innovation Cluster
  • Data & Marketing Association of Finland
  • Finnish Society of Automation
  • HVAC Association of Finland
  • Finnish Heat Pump Association SULPU
  • Finnish Association of Purchasing and Logistics LOGY
  • Finnish Risk Management Association SRHY
  • Finnish Wind Power Association
  • Finnish Power Plant Association
  • E-mobility
  • Finnish Society for Knowledge Management
  • World Energy Council Finland ry

Stakeholder engagement

It is important for us to know our stakeholders and their expectations. Our goal is to communicate our activities and openly discuss their impact on society and the environment with all of our key stakeholders. We want local residents, customers, partners and our other stakeholders to join us in creating a carbon-neutral future.

Stakeholder Stakeholder expectations Actions Metrics and progress in 2023
  • Supply reliability
  • Sustainability
  • Fair price
  • Transparency
  • Carbon neutrality
  • Efficient and functional services
  • Good customer experience
  • Interaction
  • Utilisation of waste heat
  • Innovative solutions
  • Energy-saving tips
  • Enabling people to manage their electricity-related affairs and monitor consumption via the Oma Helen service
  • Developing new products and services
  • Developing the pricing of electricity
  • Diverse energy education
  • Number of Oma Helen users: 500,000
  • Average outage time per customer: electricity 3.7 minutes, heat 2.2 hours and cooling 3.8 hours
  • Nepa survey: the best-known, most often considered and best-liked energy company in Finland
  • EPSI Rating: electricity retail to private customers 66.3
Owner (City of Helsinki)
  • Stable net sales
  • Good financial performance
  • Carbon neutrality
  • Good governance
  • Sustainable operating model
  • Achieving the targets laid out in Helen’s ownership strategy
  • Profitable business
  • Close cooperation with the City of Helsinki to promote carbon neutrality projects
  • Open decision-maker events and decision-maker newsletter twice a year
  • Interactive communication with various council groups
  • The work of the Board of Directors
  • Positive result and payment of dividends to the City of Helsinki: result EUR 93 million and dividends EUR 62 million
  • Progress towards carbon neutrality targets and communicating them, particularly in the Sustainability Report
  • We met the City of Helsinki’s council groups in spring 2023 and sent two decision-maker newsletters in 2023
Local residents and neighbours
  • Carbon neutrality
  • Open communication
  • Supply reliability
  • Infrastructure for electric vehicles, for example
  • Fishways at hydropower plants
  • Efficient and well-organised construction sites
  • Acceptability in the cityscape
  • Events
  • Communications
  • Joint projects
  • Art distribution cabinets as part of the cityscape
  • Investments in infrastructure as well as research and development
  • Investments in carbon neutral energy production: EUR 421 million
Central government and EU
  • Active dialogue
  • Compliance
  • Influencing the operating preconditions of future energy solutions
  • Monitoring, responding to and influencing energy industry trends
  • Statements: 14 statements at the national level and 2 at the EU level
  • Compliance
  • Smooth permit processes
  • Active dialogue
  • Development of cooperation
  • Deviations: 4 environmental deviations at the Salmisaari, Hanasaari, Vuosaari and Katri Vala plants
  • Occupational wellbeing and safety
  • Development and training
  • Equality
  • Non-discrimination
  • Sustainability
  • Policies
  • Good leadership
  • Training
  • Development of occupational safety
  • 360-degree evaluation of supervisors: 1.37
  • eNPS: 33
Industry organisations
  • Active dialogue
  • Continuous development
  • Promoting common themes
  • Active participation in energy industry committees and working groups
  • A list of memberships in organisations is published on the website
  • Membership fees: EUR 351,000
  • Carbon neutrality
  • Biodiversity
  • Sustainability
  • Open communication
  • Fishways at hydropower plants
  • Cooperation and engaging the participation of NGOs in the development of operations
  • Meetings and webinars
  • Blog
  • We organised a stakeholder event on biodiversity and sustainable bioenergy in spring 2023
  • Strategic partnerships
  • Cooperation projects
  • Investments in startups
  • Shared sustainability themes
  • Research and development
  • Building a carbon-neutral energy future together
  • Investments in startups
  • Investments in research and development
  • Shared targets and performance indicators with partners
Supply chain
  • Liquidity
  • Well-planned projects
  • Compliance
  • Partnership
  • Safety and security
  • Sustainability
  • Sustainability survey respondents and the implementation of corrective measures
  • A total of 73 suppliers responded to the sustainability survey
  • We conducted 4 audits on suppliers of solar panels and biofuels, for example, and utilised 9 HSEQ cluster audits.
  • Open and reliable communication
  • Availability for dialogue
  • Active dialogue
  • Clear and timely releases