Customer support

Notify us of changes to your contact details
Please use this form to notify us of any changes to your company’s contact details, as well as changes to the way your electricity bill is to be sent.

Contract changes:
If you need to terminate your contract, please use this form.

Ordering electricity consumption and billing information
We disclose consumption information either directly to the customer named in the contract or to a named representative. We may contact you with any queries, so please include all necessary contact details.

Please refer to the price list for our charges for sending reports and copies of invoices. If information is to be submitted to someone other than our customer, we will require a power of attorney. Please contact our customer services if you wish to have more information about our reporting service. We will be happy to help.

Order the information from our customer service

When you want to switch to e-invoicing or need a change to the e-invoicing address:

Please use this form to notify us about the changes.

Monitor your company’s energy usage
In Helen’s online service, you can monitor and plan the energy use of your company. In Yritys Helen, you find information about electricity, heat and cooling usage. You can use Yritys Helen with the most common web browsers. In order to register, you need information available on the electricity, heating or cooling invoice.

Use e-services
You can manage issues related to electricity sale and distribution in the online service. You can, e.g.:

• Browse your company’s invoices and edit invoicing information
• Browse your company’s contract data

Log in or register for Yritys Helen

Notify us of changes to your contact details
Please use this form to notify us of any changes to your company’s contact details, as well as changes to the way your electricity bill is to be sent.

Contract changes:
If you need to terminate your contract, please use this form.

Ordering electricity consumption and billing information
We disclose consumption information either directly to the customer named in the contract or to a named representative. We may contact you with any queries, so please include all necessary contact details.

Please refer to the price list for our charges for sending reports and copies of invoices. If information is to be submitted to someone other than our customer, we will require a power of attorney. Please contact our customer services if you wish to have more information about our reporting service. We will be happy to help.

Order the information from our customer service

When you want to switch to e-invoicing or need a change to the e-invoicing address:

Please use this form to notify us about the changes.

Monitor your company’s energy usage
In Helen’s online service, you can monitor and plan the energy use of your company. In Yritys Helen, you find information about electricity, heat and cooling usage. You can use Yritys Helen with the most common web browsers. In order to register, you need information available on the electricity, heating or cooling invoice.

Use e-services
You can manage issues related to electricity sale and distribution in the online service. You can, e.g.:

• Browse your company’s invoices and edit invoicing information
• Browse your company’s contract data

Log in or register for Yritys Helen