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Households

Our experts are at your service

We serve our customers in contract and billing issues, give advice on energy use and provide an energy consumption monitoring service for the use of our customers.

Contact us

Do you need help with billing or contracts? Or maybe we can give you tips concerning energy consumption or tell more about our product and services? This is the right place to contact us.

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Frequently asked questions

Find out the answer to your question from frequently asked questions.

Energy advice for customers

We offer energy advice for homes, housing companies, builders and home renovators. Find out also about the new energy solutions.

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The carbon footprint of your consumption

Your carbon footprint tells the amount of greenhouse gas emissions you produce, for example, when you drive a car, go to sauna or eat cheese.


Consumption mapping

In consumption mapping, we guide you to identify the items that run up your home energy bill.


Energy saving tips

Our energy-saving tips to give you a kick-start in efficient use of energy.


Group visits for schoolchildren

You are welcome to pay us a visit with schoolchildren.


Energy Gallery

Our energy exhibition on the third floor of Sähkötalo tells the story of energy and its significance.

Billing

Here you can find answers to billing related questions.

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E-invoice


Account numbers


Instructions for reading the bill


Postponing bill payment


Debt collection


Energy finance


Direct payment


MobilePay billing

Current topics

Current information and entertainments. Read our newest Helen-magazine and various articles. Here you can also find information about construction sites.

Browse news

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Helen magazine

Download our customer magazine and enjoy it anytime.


Disruptions and construction sites

Information on disruptions and construction sites.