Oma Helen is at your service around the clock

Our customer service is very busy. You can use Oma Helen at any time of the day – it’s a quick and easy way to manage your contract and energy issues. Log in on the browser. Oma Helen is also available as a mobile app. 

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Contact us

Do you need help with billing or contracts? Or maybe we can give you tips concerning energy consumption or tell more about our product and services? This is the right place to contact us.

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Topical news on electricity

Energy issues are of great interest at present, and our Customer Service is exceptionally busy. On this page, we have compiled current information on the energy market and answers to our customers' most frequently asked questions.


Frequently asked questions

Find out the answer to your question from frequently asked questions.

Energy advice for customers

We offer energy advice for homes, housing companies, builders and home renovators. Find out also about the new energy solutions.

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The carbon footprint of your consumption

Your carbon footprint tells the amount of greenhouse gas emissions you produce, for example, when you drive a car, go to sauna or eat cheese.


Energy saving tips

Our energy-saving tips to give you a kick-start in efficient use of energy.

Billing

Here you can find answers to billing related questions.

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E-invoice


Account numbers


Instructions for reading the bill


Postponing bill payment


Debt collection


Energy finance


Direct payment


MobilePay billing


Receive your next invoice on your mobile device with Kivra!

With Kivra you can conveniently receive, pay and archive all your important documents as digital mail.

Current topics

Current information and entertainments. Read our newest Helen-magazine and various articles. Here you can also find information about construction sites.

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Helen magazine

Download our customer magazine and enjoy it anytime.


Disruptions and construction sites

Information on disruptions and construction sites.


The easiest way to get solar panels

We deliver solar panels to your roof as a turnkey service, so all you need to do is switch the electricity on and enjoy the inexhaustible energy of the sun.