Billing
Most of our electricity customers have remotely read meters. These customers are billed according to actual readings. In the district heat bill, the water flow and energy fees are itemised separately.
Information about corporate invoicing
We meter your consumption by the hour with a remotely read electricity meter. You can see the entire billing period on the consumption bill and bill breakdown. The bill charges vary according to actual electricity consumption. If you do not yet have a remotely read meter, we will carry on sending a bill in equal instalments. You can also request billing based on readings.
Remotely read metering points are billed according to actual readings. You will only pay for electricity that you have used.
The price of district heating consists of a fixed basic price and an energy price.
Energy price
The energy fee is based on the property's monthly consumption and the district heating energy price. The energy price changes every month and new prices are always updated on January 1 and July 1 for one year at a time.
During the update, we always provide the confirmed prices for the next six months and provide a price forecast for the following six months so that you always have a 12-month price visibility. Prices do not include VAT.
The more the property is heated and hot water is used, the more heating energy is consumed. The energy price is calculated by multiplying this consumption by the energy price for the current month.
Basic price
The basic feee is a monthly fee primarily based on the property's usage power. The usage power is determined by the maximum daily average power consumption measured between October 1 and March 31 of the previous 36 months.
The basic fee also takes into account the property-specific energy efficiency effect, which is determined based on the average temperature of the district heating water returning from the property. If the coefficient is 1, it does not affect the basic price.
The basic price is reviewed once a year and the changes take effect on July 1.
Payment reminders for district heating and district cooling invoices
Starting from June 2025, we will send payment reminders for district heating and district cooling invoices electronically to your online bank, email, or as corporate e-invoices.
If the electronic payment reminder is not supported by your bank or operator, we will send the reminder by regular mail. Please note: the electronic payment reminder is currently not available, for example, at Nordea and Aktia.
We require the following information for e-invoicing. If your company does not want all invoices as e-invoice, please send a list of those contracts to our customer service.
Electricity bills
FI18 8000 1200 3133 60 DABAFIHH
FI17 5000 0110 0000 55 OKOYFIHH
FI68 2044 3800 0006 04 NDEAFIHH
District heating and district cooling bills
FI33 8000 1170 6491 32 DABAFIHH
FI48 5000 0120 2138 88 OKOYFIHH
We will send one payment reminder for unpaid bills.
Starting from June 2025, we will send payment reminders for district heating and district cooling invoices electronically to your online bank, email, or as corporate e-invoices.
If the electronic payment reminder is not supported by your bank or operator, we will send the reminder by regular mail. Please note: the electronic payment reminder is currently not available, for example, at Nordea and Aktia.
Once the payment period of the reminder has expired, any unpaid bills will be transferred to a collection agency for debt collection. See further information on collection-related issues at maksumyohassa.fi.