Billing

An e-invoice is an electronic invoice that is sent directly to your online bank. It is a convenient and environmentally friendly alternative to paper invoices. An e-invoice is also more reliable than a paper invoice, as receiving the bill does not depend on mail delivery. With e-invoices, you can view, approve and pay invoices directly in your online bank without having to enter payment information manually.

You can choose your billing interval, the options are 12, 6 or 4 invoices per year. You can easily change the billing frequency by logging in to Oma Helen. It is convenient to keep the billing frequency of electricity-heated households monthly, but apartment building residents should select a less frequent billing interval.

You can easily check the status and payment information of your latest bill in Oma Helen. If the bill is not visible in the service, the bill has not yet been created. Generating a bill requires receiving consumption data from your distribution system operator, but changes in your contract information may also contribute to a delay of the bill. If the bill has not arrived on the expected date, don't worry. We will send the bill to you as soon as possible.

Changes in your electricity contract or consumption habits affect the amount of your bill. You can monitor your actual electricity consumption and check the prices of your contract easily in the Oma Helen service.  The Oma Helen service provides comprehensive information on your energy consumption, even on an hourly basis, and offers diverse useful information – for example, viewing the variation in monthly consumption or the distribution of consumption between day and night.

You can easily check your contract details in Oma Helen. If you suspect that your bill includes an error, please contact our customer service to investigate the matter. Our billing customer service is available Monday to Friday from 9 a.m. to 5 p.m. on 09 617 8040.