Billing
Most of our electricity customers have remotely read meters. These customers are billed according to actual readings. In the district heat bill, the water flow and energy fees are itemised separately.
Billing for electricity
We meter your consumption by the hour with a remotely read electricity meter. You can see the entire billing period on the consumption bill and bill breakdown. The bill charges vary according to actual electricity consumption. If you do not yet have a remotely read meter, we will carry on sending a bill in equal instalments. You can also request billing based on readings.
Remotely read metering points are billed according to actual readings. You will only pay for electricity that you have used.
District heat billing
The price of district heating will consist of a fixed basic price and an energy price, the prices of which will be updated every six months for one year at a time starting from the beginning of 2024.
You can check your new basic price in the forecast reports sent to customers at the beginning of October. The energy prices for 2024 will be published at the end of November.
Energy price
The energy price is determined by monthly consumption and energy price. The energy price changes every month, and new prices are updated every year on January 1 and July 1. The change replaces the previously used seasonal price updated four times a year.
The energy price is based on the amount of heat energy used and its price. The more the property is heated and the more hot water is used, the more heating energy is consumed. The energy price is calculated by multiplying this consumption by the energy price of the current month.
Basic price
The basic price replaces the water flow charge currently in use.
In the future, the amount of the basic price will be determined based on the highest daily average power measured between October 1 and March 31 of the previous 36 months.
The basic price will be a monthly charge in the future, and its amount will be reviewed once a year. The review will be made after the heating season, and the updated basic price will come into effect on July 1, if necessary. There will be no change in the total amount of basic prices in the renewal.
The energy efficiency effect specific to the customer is also taken into account in the basic price, which is determined based on the average temperature of the district heating water returning from the property. If the coefficient is 1, it has no effect on the basic price.