Find out an answer to your query from frequently asked questions. You can manage a number of transactions online in the online or Sävel Mobile service. We are also happy to help you in our customer services.
Questions about billing
What does the bill contain?
Why do I get two electricity bills?
Change the method of billing
Postpone the payment date of your bill
Where can I find my electricity bills?
Understanding your electricity bill
What makes up an electricity bill?
How do I make an electricity contract without a Finnish personal identity code?
When will I receive confirmation of my contract?
My contact details have changed
How to switch the electricity supplier?
Continuing a fixed-term contract in connection with a move
Moving house and keeping the electricity contract valid also at the old address
How can I terminate my electricity contract?
Contract, billing and reporting
Who shall I notify of changes to the contract?
What are the billing and prices of district heat based on?
What are the operating costs of district heating?
What is district heat used for?
Where can I get reports on my heat consumption?
Is our household using more electricity than average?
Why are all previous metering points also shown in the application?
Monitoring your electricity use elsewhere than in Helsinki
Why are monthly consumption and the sum of daily consumption different from one another?
Why is monthly consumption different from the billed month?
Why are hourly and daily values not shown in the service?
Why are values for the day before yesterday not shown?
What is the period of consumption when it it entered for the hour 10:00?