Tips for quick services
Oma Helen is an electronic service channel for our customers. It makes it easy to monitor your energy consumption and electricity-related affairs regardless of time and place. Oma Helen can be accessed via all terminal devices, either by using a browser or a smartphone application. The service is free of charge for our customers. In addition to providing online channels, we also serve our customers by telephone.
On this page, you will conveniently find answers to your questions, as well as clear instructions and shortcuts for managing your electricity contract.
Electricity contract
Notification of a change of address
When you move to a new home, let us know by filling out a notification of a change of address in Oma Helen. Instructions for submitting a notification of a change of address:
- Open Oma Helen
- Choose “customer service”
- Under self-service functions, choose “Change of address notice - move the contract to a new address”
- You can also use our web form to submit a notification of a change of address.
New electricity contract
We offer electricity contracts throughout Finland. On our website, you can compare different electricity contracts and choose the one that suits you the best.
Changing your electricity contract type
You can conveniently change your current electricity contract by placing an order for a new contract on our website. For contracts that are valid until further notice, your new contract can enter into effect 15 days from the order date at the earliest. If you are currently on a fixed-term electricity contract, your new contract will enter into effect when the old contract expires.
Renewing a fixed-term electricity contract
When the expiration date of your fixed-term contract approaches, we will send you an offer for a new contract ahead of time. You can read the offer details and approve the offer by using the link included in the offer message.
Terminating your electricity contract
If you are switching to a different electricity provider and you still live at the same address, you should not terminate your existing electricity contract. We will obtain information on your new contract from your new electricity provider and make the necessary changes to your electricity contract accordingly. This way, your electricity supply will not be cut off between contracts. If you nevertheless wish to terminate your electricity contract, you can use our web form to accomplish this.
Cancelling your new electricity contract
If you wish to exercise the 14-day right of cancellation that applies to distance selling and cancel your new electricity contract, you can do so through our information service. Click below for the contact details.
Customer and billing information
Updating your customer information
You can update your customer information (e.g. your contact details) in Oma Helen. Instructions for updating your customer information:
- Log in
- My details
- Customer info
Updating your billing address
If your billing address changes, use our web form to notify us of the new address.
Notification of a change of address
When you move, let us know by filling out a notification of a change of address in Oma Helen. Instructions for submitting a notification of a change of address:
- Open Oma Helen
- Select customer service
- Under self-service functions, select “Change of address - move the contract to a new address”
You can also use our web form to submit a notification of a change of address.
Billing
Changing the payment date
If you suspect that you will not be able to pay your open invoice by the due date, you can change the payment date of the invoice. You can change the payment date of an open invoice if:
- you take action before the due date
- you do not have previous open invoices
- you have not previously changed the payment date of the invoice in question
- you have paid your invoices by their due dates
If the above conditions are met, you can change the payment date of your invoice in Oma Helen (log in > go to “Bills” > access the open invoice). If you are using e-invoices, remember to make the corresponding payment change in your online banking service as well.
Changing the billing method
It is easy to change the billing method and interval in Oma Helen:
- Open Oma Helen
- Select bills
- Select “Show billing details”
Updating your billing address
If your billing address changes, use our web form to notify us of the new address.
Changing the billing interval
It is easy to change the billing method and interval in Oma Helen:
- Open Oma Helen
- Select bills
- Select “Show billing details”
General advice on billing
You can get help on all billing-related matters from our billing advice service. You can see the opening hours and contact details below.
Other matters
Guidance on using Oma Helen
Contact our information service by telephone if you need advice or guidance related to Oma Helen.
Sharing access rights to Oma Helen
You can grant someone else access to information concerning your customer relationship even if they do not have a currently valid contract with Helen (e.g. your spouse).
- Log in to the service to manage information concerning your contract.
- Follow the instructions on the page.
Customer feedback and claims for compensation
Use our web form if you wish to send us customer feedback or submit a claim for compensation.