Accessibility Statement for the Oma Helen Online Service

How accessible is the service?

This service partially meets the accessibility criteria required by law at levels A and AA (WCAG 2.1 and 2.2). There are some accessibility shortcomings that are described in more detail below.

Have you noticed accessibility shortcomings?

We continuously strive to improve the accessibility of the service. If you find issues that are not described on this page, please let us know and we will do our best to correct the shortcomings. We will respond within 14 days.

Have you notice any shortcomings with respect to accessibility? Please let us know about it! You can contact us either by filling on an online form and selecting topic 'accessibility' or by calling 09 617 8080 (weekdays between 9 a.m. and 5 p.m.). The accessibility of the services of Helen Ltd is the responsibility of Helen’s Digital Solutions unit and Communications.

Monitoring of Accessibility

The Finnish Transport and Communications Agency (Traficom) monitors the implementation of accessibility requirements. If you are not satisfied with the response you receive, or if you do not receive a response at all within two weeks, you can provide feedback to Traficom. Traficom’s website “Submit a complaint on web accessibility or request clarification” provides detailed information on how to file a complaint and how the matter will be handled.

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
Telephone switchboard: +358 29 534 5000

Detailed Information on Technical Accessibility

The service is not yet fully accessible.

Content or Functions that are Not Yet Accessible

Content

• Page titles are not marked in accordance with recommendations. Screen readers may have difficulty finding the page titles. (WCAG 2.4.2, 4.1.1)
• Main headings of pages are not unique and do not describe the content of the pages. (WCAG 2.4.6)
• The service has buttons that look like links. (WCAG 3.2.4)
• The service's web pages cannot be found in multiple ways. (WCAG 2.4.5)
• Information displayed through graphs cannot be hidden without moving the pointer. (WCAG 1.4.13)

Visibility and customizability

• Users are not warned about session timeouts, and the timeout cannot be adjusted. (WCAG 2.2.1)
• There are a few poorly distinguishable areas: selecting the inspected location and the light green color in the chart. (WCAG 1.4.11)
• Modifying text spacing results in minor text overlapping on the homepage. (WCAG 1.4.12)
• Enlarging only text to 200% causes minor overlap and information clipping. (WCAG 1.4.4)

Usage with Screen Readers

• There is a link (arrow symbol) on the homepage that does not have an accessible name. (WCAG 1.1.1, 2.4.4)
• Some graphics are missing text alternatives, and unnecessary decorative elements are partially marked with foreign language text alternatives. (WCAG 1.1.1)
• When selecting the term of a fixed-term contract, buttons and their explanations are not associated with each other. The buttons cannot be accessed using the tab key, nor are they grouped together. (WCAG 1.3.1, 2.1.1, 3.3.2, 4.1.2)
• Language selection may be difficult to perceive, as options are marked only with the abbreviations SV and EN without explanatory guidance. (WCAG 2.4.6)
• It is difficult to use the graph controls, as options are not heard by the screen reader when changes are already being announced in the graphs. (WCAG 3.2.2)
• The selected bank from the billing information is not announced by the screen reader. (WCAG 4.1.2)
• The personal information section gives misleading instructions for providing a phone number. (WCAG 3.3.2)
• When creating a filter for invoices, reading always starts from the beginning of the dialog after making selections for the filter. (WCAG 1.3.2)
• The feedback smiley buttons do not have an accessible name. (WCAG 4.1.2)
• Several image buttons are labeled "Read more" without clarification. (WCAG 2.4.6)
• Only some of the links that open in a new tab are marked with an icon, and the icon is hidden from screen readers. (WCAG 1.1.1, 3.2.4)
• The hourly pricing table for electricity has incorrect timestamps. (WCAG 1.3.1)

Chat

• The opening of the chat is not announced to the screen reader. (WCAG 4.1.3)
• The reading order does not transition to the opened chat. (WCAG 1.3.2)
  The buttons for closing and minimizing the chat do not have accessible names. (WCAG 1.1.1, 4.1.2)

PDF files

• PDF files created in the service, such as contracts and invoices, are not accessible: the reading order is illogical, and images do not have text alternatives. (WCAG 1.1.1, 1.3.2, 1.4.5)

Usage with a keyboard-only

• There are dialogs that cannot be accessed using only a keyboard: cancelling an electricity contract, editing inspected location, viewing details of an open invoice, and modifying personal interests. (WCAG 2.1.1)
• In some dropdown lists, selections cannot be made using only the keyboard: selecting the inspected location, editing billing information, choosing the term of a fixed-term contract, adjusting the invoice list filter, and providing feedback after logging out. (WCAG 2.1.1)
• Detailed information displayed through graphs cannot be accessed using only the keyboard. (WCAG 2.1.1)
• Tabs operate inconsistently: in the electricity usage section, the tab is selected using the tab key. (WCAG 4.1.2)

The shortcomings listed here are intended to be corrected by the end of 2025.

How we have tested accessibility

The observations in this accessibility statement are based on a third-party assessment of whether the service meets the legal requirements defined in the law. The service and its accessibility are continuously being improved.

This statement was prepared on April 11, 2025.

The statement was last updated on May 16, 2025.

Law on the Provision of Digital Services (306/2019) (FI/SV)