Terms of the contract - Basic Electricity Enterprise

The electricity supplied under this contract is mixed electricity produced with renewable sources, nuclear power and fossil fuels in line with the Finnish production distribution. 

1. VALIDITY OF THE CONTRACT 

The Basic Electricity contract is valid until further notice. The period of notice of the contract is fourteen (14) days. 

2. PRICE OF ELECTRICITY  

The price is valid until further notice. The customer will be informed of any price adjustments one (1) month before the changes enter into force. 

If the contract includes daytime and night-time metering, the daytime price shall apply on all days of the week from 7am to 10pm and the night-time price from 10pm to 7am. 

The prices announced do not include electricity distribution. 

3. AMENDMENTS TO CONTRACT TERMS AND PRICES 

The seller has the right to amend the terms and prices of the sales contract in accordance with the general terms of electricity sales by informing the customer one (1) month before the amendment enters into force. 

4. OTHER TERMS AND CONDITIONS 

The contract is intended for delivery sites with a maximum main fuse of 3 x 63 A and a maximum annual electricity consumption of 100,000 kWh. 

The contract shall enter into force on the start date indicated to Helen by the distribution system operator. 

If the customer's valid fixed-term contract prevents the contract from entering into force on the desired date, the start of the new contract will be moved to the end of the current fixed-term contract, however, no more later than 90 days after the original preferred sales start date. Once the order has entered into force, the customer will be sent a notification of it by email. 

Distribution system operator 

With the customer’s authorisation, Helen terminates the customer’s current electricity contract and, if necessary, signs a new electricity network contract on the customer’s behalf.  

The local distribution system operator shall be responsible for electricity distribution and metering, and issue invoices for these in accordance with its price list valid at any given time. Reports of disruptions or other issues related to the functioning of the electricity network shall be made to the local distribution system operator. 

Taxes and public charges 

The effects of changes in taxes, public charges and other comparable charges on electricity prices shall be taken into account immediately from their date of entry into force. 

Applicable terms and conditions 

The product-specific terms and conditions shall apply to this contract on a primary basis, followed by Helen Ltd’s special terms and conditions pertaining to the sale of electricity to corporate customers, followed by the general terms of electricity sales valid at any given time. The general terms of electricity sales and the service price list valid at any given time are available at www.helen.fi/en/electricity/electricity-products-and-prices/price-lists-and-terms-of-contract. If there are differences in the different language versions of the terms, the Finnish version shall apply.  

Right to comment: This contract confirmation contains the terms and conditions of the electricity sales contract. The customer should check that the information in the contract confirmation is correct. If the information is correct, no action is required. The contract is then valid with the information stated in the confirmation. If the customer notices that the information differs from what has been agreed with Helen, the customer may comment to Helen about the differences in the contract within three weeks of the date of this confirmation. During the period between concluding the contract and commenting, the terms of the contract stated in the confirmation are usually followed. In case of a dispute, Helen has the burden of proof that the information in the contract confirmation is correct. If the contract was concluded by telephone and the customer has accepted the contract in writing (for example, via SMS) after the phone conversation, there is no right to comment. 

Dispute resolution 

This contract shall be governed by Finnish law. Any disputes derived from the sale contract shall be settled by the general court of first instance of the locality where the user´s place of electricity use is situated unless otherwise agreed. The vendor may also take legal action against a party who is not a consumer at the general court of first instance in Helsinki. The user who is not a consumer, has right to bring any disputes derived from the interpretation of this sale contract to the Energy Markets Disputes Board for consideration (tem.fi/energiamarkkinariitalautakunta). 

Personal data 

We process personal data in a legally compliant, reasonable and transparent manner. More information on the processing of personal data is available at https://www.helen.fi/en/customer-service/conditions/processing-of-personal-data.