We are pleased to have you as a customer!
We want to warmly welcome you and make sure that the start of your customer relationship with Helen is as smooth as possible. To this end, we have put together information on this page to help you make the most of your customer relationship.
Väre and Helen are joining forces — The contracts will remain unchanged
Väre and Helen will join forces in June, and we will continue our journey together as Helen — a reliable Finnish energy company that serves customers throughout Finland. Väre’s contracts and energy services will continue as normal with Helen from 1 June 2026 onwards.
The prices and duration of your contract will remain unchanged, and electricity will be delivered to your home just as before. We will make sure that the transition is seamless and easy for you, and that you will immediately feel welcome as our customer.
Frequently asked questions about Väre joining Helen
Microgeneration contracts and smart services
All microgeneration contracts continue with Helen automatically, and the change does require any action on your part.
Once your microgeneration contract has been transferred to Helen as of 1 June, you can view your contract details in the Oma Helen service. You can easily start using the service either as an app or via a web browser.
Services related to smart heating, smart flexibility solutions for batteries and electricity contracts related to smart control will remain in effect unchanged. Smart charging for electric vehicles through the Väppi application will be available to you until 31 May. After that date, you can continue the smart charging of your electric vehicle through the service provided by Synergi, which is a partner to both Väre and Helen.
With the Smart Control service, you can automatically control the charging and the electricity consumption of heating equipment at the lowest-priced periods of exchange electricity and save on your electricity bill. The use of the service is free of charge to our customers.
Frequently asked questions
By exploring the frequently asked questions, you can take your time to find answers to the most common topics and easily get all the information you need in one place.
The familiar customer service is here for you
You can reach the same familiar customer service by phone on 03 777 3131 (local network or mobile network charges apply) and online at www.vare.fi.
From the beginning of June, you will also have access to Helen’s customer service channels and 24/7 AI assistants, which refer you to a customer service representative during customer service hours if necessary.
Oma Helen service is available to you 24/7
The Oma Helen app is available to you whenever you need it. The app makes it easy to manage your electricity contract and related services. Oma Helen also shows extensive information about your energy consumption and electricity generation. Use of the service is free of charge.
Insurance policies for your home and family at a reduced price
The contract includes electricity accident insurance cover for your entire family
As an electricity-related accident may happen to anyone and any time, all Helen electricity customers get free electricity accident insurance included in the contract.
As our electricity contract customer, you get a 20% discount on home insurance from Fennia
As a Fennia home insurance customer, you are also eligible for a corresponding discount on many other insurance products from Fennia.
Helen in brief
A reliable energy company
We are the market leader in retail electricity sales in Finland. We provide reliable service and everyday solutions that make life easier for customers across the country.
Clean energy production
We are systematically reducing emissions, with the goal of transitioning to non‑combustion‑based energy production by 2040.
State-of-the-art digital services
We want to provide our customers with state-of-the-art digital tools for monitoring their energy consumption and using our services.
A wide range of services
We offer our customers a wide range of electricity contracts and related additional services.
You don't need to take any action, as contracts are transferred automatically. The change will not affect prices or duration of your contract. They will continue with Helen as they are, and remain unchanged until further notice.
If you are using e-invoice we will send Helen’s e-invoice agreement to your online bank at the beginning of June. When you approve Helen as an e-invoicer, the invoicing information will be transferred conveniently and you will continue to receive your bills electronically.
For OP Bank customers, the change will be made automatically and does not require any separate action.
Your contract details will be available in the Väppi service until the end of May. Once your electricity contract has started with Helen on 1 June, you can see all of your contract details in Oma Helen. You can start using the service easily through the app or with your browser.
The contracts will continue with Helen from 1 June 2026 onwards under the existing prices. Going forward, we will notify you of any changes in accordance with the terms and conditions of the contract, at least one month before any changes take effect.
Fixed-term electricity contracts will continue with Helen as they are. The change will not affect the pricing or terms of the contract. The contract will remain valid, as agreed, until the end of the fixed term. We will send you a contract renewal offer well in advance of the expiry of your fixed-term electricity contract.
A fixed-term electricity contract cannot be terminated in connection with the change. A fixed-term electricity contract is binding on both parties for the entire term of the contract.
If you have an electricity contract that is valid until further notice or a fixed-term electricity contract that is about to expire, you can switch it to another electricity contract from Helen. Ordering a new electricity contract is easy on our website
If you need help choosing an electricity contract, you’ll find an Electricity Contract Selection Assistant on our website
If you have any questions about switching contracts, our AI assistant is available 24/7 on the website. If necessary, the AI assistant will refer you to our customer service during its opening hours.
Following the business combination, Helen will be the electricity supplier subject to the supply obligation in several electricity network areas. You can check your electricity supplier subject to the supply obligation from your distribution system operator.
Information related to your customer relationship with Väre will be transferred to Helen as part of the integration. Following the integration, Helen Oy will act as the data controller for your personal data. We always process personal data with appropriate security measures and in accordance with data protection legislation.
Read more about the processing of personal data
Going forward, you can easily manage your personal details in Oma Helen or by contacting our customer service.
All of Helen's electricity contract customers receive electricity accident insurance cover for their entire family.
In addition, Helen’s electricity contract customers receive a 20% discount on home insurance from Fennia. As a Fennia home insurance customer, you are also eligible for a corresponding discount on many other insurance policies from Fennia.
Microgeneration contracts and smart services
All microgeneration contracts continue with Helen automatically, and the change does require any action on your part.
Once your microgeneration contract has been transferred to Helen as of 1 June, you can view your contract details in the Oma Helen service. You can easily start using the service either as an app or via a web browser.
Services related to smart heating, smart flexibility solutions for batteries and electricity contracts related to smart control will remain in effect unchanged. Smart charging for electric vehicles through the Väppi application will be available to you until 31 May. After that date, you can continue the smart charging of your electric vehicle through the service provided by Synergi, which is a partner to both Väre and Helen.
With the Smart Control service, you can automatically control the charging and the electricity consumption of heating equipment at the lowest-priced periods of exchange electricity and save on your electricity bill. The use of the service is free of charge to our customers.
Customer service, service use and billing
You can reach the familiar customer service on 03 777 3131 (local network or mobile network charges apply).
From the beginning of June, you will also have access to Helen’s customer service channels as well as Helen's popular 24/7 AI assistants.
Yes, we do! We offer the Oma Helen service for our consumer customers and the Yritys Helen service for our corporate customers. Our digital services make it easy to manage your electricity contract and related matters, monitor your electricity consumption and much more.
You can start using our digital services through our application right away, but please note that your information will not be updated in the service until 1 June 2026. The services are free of charge for our customers.
We will send Helen’s e-invoice agreement to your online bank at the beginning of June. You need to visit your online bank to approve Helen as an e-invoicer. When you approve Helen as an e-invoicer, the invoicing information will be transferred conveniently and you will continue to receive your bills electronically.
For OP Bank customers, the change will be made automatically and does not require any separate action.
During the summer months, we will hold prize draws for S Group gift cards among all customers who have opted for e-invoicing. Read more LINK
For OP Bank and Nordea customers, the change to direct debiting will be made automatically, and it does not require any action on the customer's part.
For customers of other banks, the direct debit agreement will not be automatically transferred to Helen, so you will receive your first electricity bill from Helen as a paper invoice sent to your home address. You can create a new direct debit authorisation at your bank's branch or other customer service channel as soon as you have received your first electricity bill from Helen. You will find the necessary information on your first bill.
Väre will invoice you until 31 May 2026. The last bills from Väre will be sent during June. If you have any questions related to bills issued by Väre, please contact Väre’s billing advice on 09 4246 1301.
You can find your old Väre invoices in the MyRopo service at fin.myropo.com. Logging in to the service requires online banking credentials.
In matters related to bills sent by Väre, and the payment and due date of Väre's final invoice, please contact Väre’s billing advice on 09 4246 1301.
Once your contract has been transferred to Helen, you can make changes to due dates, the billing method and your billing interval conveniently via the Oma Helen service.
In matters related to bills sent by Väre, and the payment and due date of Väre's final invoice, please contact Väre’s billing advice on 09 4246 1301.
After 1 June, Helen's AI assistant will be available to you 24/7 to help you with any questions related to the payment of bills received from Helen and changes to due dates and your billing schedule. If necessary, the AI assistant will refer you to our customer service during its opening hours.
Helen will invoice you for electricity sold from 1 June 2026 onwards. Depending on your billing interval, you will receive your first electricity bill from Helen in July–September.
Please note that Helen uses a different account number than Väre.
If your delivery site is located within Helen Electricity Network's operating area, you will receive a single invoice from Helen that covers both the distribution and sale of electricity.
If your delivery site is located outside Helen Electricity Network's operating area, your local distribution system operator is responsible for electricity distribution and will invoice you for that. Helen will send you an electricity bill for the electricity we have sold to you.
Starting to use the Oma Helen service
Starting from 1 June, you can view your electricity consumption data in the Oma Helen service. You can start using the Oma Helen application immediately, and your contract information will be displayed in the service from 1 June onwards.
You can start using Oma Helen easily via the mobile app or your browser. For instructions, please visit www.helen.fi/omahelen.
In the Oma Helen service, you can easily view your electricity consumption in euros and kWh. You can also find your electricity contract details and Helen's bills in the service.
Oma Helen makes it quick and easy to manage all matters related to your electricity contract, such as changes to the billing interval, billing method and due dates.
Once you have downloaded the Oma Helen app, activate your Helen Charging user account from the "Charging" section in the submenu. Add a payment card in connection with the activation of your user account to use Helen's extensive charging network across Finland.