Terms of the contract

The offer is meant for permanent dwellings and holiday homes with a main fuse of up to 63 A.

Delivery time

The contract enters into force with the contract terms and prices valid at any given time. Delivery will start according to the start date notified to Helen by the distribution system operator. If the customer's valid fixed-term contract prevents the contract from entering into force on the desired date, the start of the new contract will be moved to the end of the current fixed-term contract, however, no later than 6 months after the original preferred sales start date.
The period of notice is 14 days for the customer and 30 days for the vendor.

Electricity distribution and metering

Helen shall terminate the current electricity contract with the customer’s authorisation and, when necessary, draw up a new electricity network contract in the customer’s name. The distribution system operator will charge the customer for electricity distribution according to its price list. The distribution system operator is responsible for metering and its billing. In the case of time-of-day and seasonal electricity, the place of use must have 2-rate metering. If the product on offer is not suitable for the time division used by the distribution system operator or the customer’s metering system, Helen is entitled to use a suitable product.

Billing

The customer is billed according to the billing frequency chosen by the customer.

Applicable terms 

The contract is primarily governed by the product-specific terms and then the Terms of Electricity Sales or the terms of Electricity Supply valid at any given time. The terms can be found at terms of electricity sales and terms of electricity supply.

The vendor can change the terms of the contract by sending a notification to the customer one month before the change takes effect.

Right to cancel the contract by virtue of the Consumer Protection Act

According to the Finnish Consumer Protection Act, the customer is entitled to cancel a new contract drawn up by means of distance communications within fourteen (14) days. The time limit for cancelling the contract ends after fourteen (14) days from drawing up the contract. In order to use the cancellation right, the customer must notify Helen [name, metering point address, metering point number and, if available, telephone number and email address] of their decision to cancel the contract in an unambiguous way (e.g. by sending a letter by post or by email). A contract concluded online may be cancelled by using the cancellation function available in the Customer Support section of the Helen.fi website. The customer may also use the cancellation form sent with the confirmation of contract, but it is not compulsory to use it. To comply with the time limit for cancellation, it is sufficient that the customer sends a notification on using the right to cancel before the end of the cancellation period.

Impacts of cancellation

Once we have received your notification of cancellation, your contract will become void.

If the contract is drawn up in connection with a house move to start within 14 days (i.e. before the end of the cancellation period) at the specific request of the consumer, the consumer is obliged to pay the contract price for any electricity they have used before cancelling the contract.

Contract confirmation

The contract confirmation is sent to the customer primarily by e-mail.

Customer data and data protection

We process personal data according to law and in a reasonable and transparent way. Further information about the processing of personal data is available at helen.fi/personaldata.