Terms of the contract - Market Price Electricity

The electricity supplied under this contract is mixed electricity produced with renewable sources, nuclear power and fossil fuels in line with the Finnish production distribution. 

1. VALIDITY OF THE CONTRACT 

The Market Price Electricity contract is valid until further notice. The term of notice of the contract is fourteen (14) days. 

2. PRICE OF ELECTRICITY 

The energy price of the Market Price Electricity product is determined by the quotations from the Nasdaq OMX Commodities power exchange each month according to the principle presented on the page www.helen.fi/en/electricity/electricity-products-and-prices/marketpriceelectricity. The monthly energy price is announced on the www.helen.fi/en/electricity/electricity-products-and-prices/marketpriceelectricity page by the 15th day of the preceding month. 

Principle of price determination (using June as an example): The price for June will be announced to the customers on 15th of May. The price is determined by the quotations from the closing rate of the month's products for June between 15th of April and 14th of May as well as the margin. The average value of the closing rates of the system price product (ENOAFUTBLMJUN) and the electricity price area differential product (SYHELAFUTBLMJUN) are added together, and the value added tax and margin valid at the time are added to the total. 

The prices announced do not include electricity distribution. 

3. AMENDMENTS TO CONTRACT TERMS AND PRICES 

The electricity supplier has the right to amend the terms and prices of the sales contract in accordance with the general terms of electricity sales by informing the customer one (1) month before the amendment enters into force. Variations in the monthly price of electricity do not constitute an amendment of prices or terms of contract of which the customer would need to be informed in advance. 

4. OTHER TERMS AND CONDITIONS 

The contract is intended for permanent dwellings and secondary residences with a maximum main fuse of 3x63 A. 

The contract shall enter into force on the start date indicated to Helen by the distribution system operator. 

If the customer's valid fixed-term contract prevents the contract from entering into force on the desired date, the start of the new contract will be moved to the end of the current fixed-term contract, however, no more later than 90 days after the original preferred sales start date. Once the order has entered into force, the customer will be sent a notification of it by email. 

Distribution system operator 

With the customer’s authorisation, Helen terminates the customer’s current electricity contract and, if necessary, signs a new electricity network contract on the customer’s behalf.  

The local distribution system operator shall be responsible for electricity distribution and metering, and issue invoices for these in accordance with its price list valid at any given time. Reports of disruptions or other issues related to the functioning of the electricity network shall be made to the local distribution system operator. 

Taxes and public charges 

The effects of changes in taxes, public charges and other comparable charges on electricity prices shall be taken into account immediately from their date of entry into force. 

Applicable terms and conditions 

The product-specific terms and conditions shall apply to this contract on a primary basis, with the general terms of electricity sales valid at any given time applied on a secondary basis. The general terms of electricity sales and the service price list valid at any given time are available at www.helen.fi/en/electricity/electricity-products-and-prices/price-lists-and-terms-of-contract. If there are differences in the different language versions of the terms, the Finnish version shall apply.  

Right to comment: This contract confirmation contains the terms and conditions of the electricity sales contract. The customer should check that the information in the contract confirmation is correct. If the information is correct, no action is required. The contract is then valid with the information stated in the confirmation. If the customer notices that the information differs from what has been agreed with Helen, the customer may comment to Helen about the differences in the contract within three weeks of the date of this confirmation. During the period between concluding the contract and commenting, the terms of the contract stated in the confirmation are usually followed. In case of a dispute, Helen has the burden of proof that the information in the contract confirmation is correct. If the contract was concluded by telephone and the customer has accepted the contract in writing (for example, via SMS) after the phone conversation, there is no right to comment. 

Dispute resolution 

If a dispute concerning a contract cannot be settled through negotiations between the parties, a consumer may refer the case to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before referring a case to the Consumer Disputes Board, the consumer must contact the Consumer Advisory Services (www.kuluttajaneuvonta.fi). 

Personal data 

We process personal data in a legally compliant, reasonable and transparent manner. More information on the processing of personal data is available at https://www.helen.fi/en/customer-service/conditions/processing-of-personal-data. 

Cancellation right by virtue of the Consumer Protection Act  

According to the Finnish Consumer Protection Act, the customer is entitled to cancel a new contract drawn up by means of distance communications within fourteen (14) days. The time limit for cancelling the contract ends after fourteen (14) days from drawing up the contract. In order to use the cancellation right, the customer must notify Helen [name, metering point address, metering point number and, if available, telephone number and email address] of their decision to cancel the contract in an unambiguous way (e.g. by sending a letter by post or by email). The customer may also use the cancellation form sent with the confirmation of contract, but it is not compulsory to use it. To comply with the time limit for cancellation, it is sufficient that the customer sends a notification on using the right to cancel before the end of the cancellation period.  

Impacts of cancellation  

Once Helen has received the cancellation notice, the contract becomes void. If the contract is drawn up in connection with a house move to start within fourteen (14) days (i.e. before the end of the cancellation period) at the specific request of the consumer, the consumer is obligated to pay the contract price for any electricity they have used before cancelling the contract.