Terms of the contract - Market Price Electricity
The electricity sale contract will enter into force at the beginning of the contract period. The start date of delivery is determined according to the start date notified by the distribution system operator to Helen. Electricity distribution is the responsibility of the distribution system operator.
The contract and prices are valid until further notice. The contract may be terminated by the customer with two weeks’ period of notice. The period of notice by the vendor is 30 days. The terms of electricity sales and the general price lists of Helen valid at any given time shall be applied to the contract. The prices include value added tax.
Market Price Electricity contract is valid until further notice. The monthly energy cost for the Market Price Electricity product is determined by the quotations from the Nasdaq Commodities power exchange. Price determination principle (for example, June 2015): The June price is reported to customers on 15 May. The price is determined on the basis of the closing rate of the month’s products for June during the period 15 April – 14 May, as well as the margin. The average value of the closing rates of the system price product (ENOMJUN) and the electricity price area differential product (SYHELJUN) are added up, and the value added tax and margin valid at the time are added to the total. The monthly price changes are reported on the www.helen.fi/markkinahintasahko page on the 15th of the previous month or the weekday before it. (In this respect, the calculation period of the average values of the closing rates changes accordingly.)
Helen is not obliged to draw up a new Exchange Price Electricity contract with the same customer or to the same place of use if the previous contract period has ended less than 12 months previously.
The offer is meant for permanent dwellings and holiday homes with a main fuse of up to 63 A.
Electricity distribution and metering
Helen shall terminate the current electricity contract with the customer’s authorisation and, when necessary, draw up a new electricity network contract in the customer’s name. The distribution system operator will charge the customer for electricity distribution according to its price list. The distribution system operator is responsible for metering and its billing. In the case of time-of-day and seasonal electricity, the place of use must have 2-rate metering. If the product on offer is not suitable for the time division used by the distribution system operator or the customer’s metering system, Helen is entitled to use a suitable product.
The customer is billed according to the billing frequency chosen by the customer.
Helen’s terms of electricity sales.
Right to cancel the contract by virtue of the Consumer Protection Act
According to the Consumer Protection Act, you are entitled to cancel this contract within 14 days.
The time limit for cancelling the contract ends after 14 days from drawing up the contract.
In order to use the right to cancel the contract, you must notify us [name, the address of the place of electricity use, the metering point ID and, if available, your telephone number and e-mail address] of your decision to cancel the contract in an unambiguous way (for example, by sending a letter by post or by e-mail).
You can use the enclosed cancellation form attached to the confirmation of the contract, but its use is not mandatory.
To comply with the time limit for cancellation, it is sufficient if you send your notification on the use of the right to cancel before the end of the cancellation period.
Impacts of cancellation
Once we have received your notification of cancellation, your contract will become void.
If the contract is drawn up in connection with a house move to start within 14 days (i.e. before the end of the cancellation period) at the specific request of the consumer, the consumer is obliged to pay the contract price for any electricity they have used before cancelling the contract.
The contract confirmation is sent to the customer by e-mail.
Customer data and data protection
We process personal data according to law and in a reasonable and transparent way. Further information about the processing of personal data is available at helen.fi/personaldata