Our customers have a number of rights guaranteed by legislation:
Right to your own data. You have the right to find out whether we handle your personal data, and if we do, to receive a copy of the personal data used by Helen plus additional information on their treatment by our company.
Right to data transferability. You have the right to data transfer, meaning that in certain circumstances you may have the right to have your personal data transferred to another register controller.
Right to amend. You have the right to correct or amend any incorrect data.
Right to delete. You have the right to have your data deleted if they are no longer needed for the purposes for which they were processed; you withdraw your consent to some form of treatment resulting in Helen no longer being legally justified to handle the data; your data have been used illegally; or handling your data is unnecessary to fulfil the applicable statutory requirements, in order that legal claims may be defined, implemented or defended, and/or for the purposes of archiving, research or statistics.
Right to withdraw consent. If you have granted a specific consent for certain type of use, you may always cancel your consent.
Right to object to use of personal data. When data usage is based on the legitimate interest of Helen or a third party, you have the right to object at any time to your personal data being used. If Helen is unable to provide justifiable reasons for their use, Helen will stop handling your personal data.
Right to object to direct marketing. You have the right to object at any time to your personal data being used for direct marketing purposes. In this case, we will stop using your personal data for such purposes.
Right to restrict data usage. You have the right to restrict the use of your data while we investigate and check your request.
Right to refuse being subjected to automated decisions. If we have made a decision concerning you wholly based on an automated procedure and this decision has financial consequences or ones with otherwise significant impacts, you may request that we review the decision using a fresh and individual assessment. This applies if we are unable to prove that an automated decision is necessary for making a contract between us or implementing one.
Right of complaint to oversight authority. You have the right to complain to the data protection authority or other competent regulatory authority, if you believe that we are handling your personal data in contravention to current data protection legislation.
Contact details for using your rights:
Helen Ltd / Customer Service
Postal address: PL 100, 00090 HELEN
Street address: Kampinkuja 2, 3rd floor, Helsinki
Customer Service tel. 09 617 8080 Mon-Fri 8-18.
Office of the Data Protection Ombudsman Postal address: PL 800 00521 Helsinki
Street address: Ratapihantie 9, 6th floor 00520 Helsinki
Switchboard: 029 56 66700
Email: tietosuoja@om.fi