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Termination or cancellation of the contract

Termination and cancellation are handled according to the contract type and situation. Select the option that matches your situation below, or sign in to Oma Helen and choose the contract the change applies to.

Go to Oma Helen

Find the right option for your situation

Moving

Did you know that we provide electricity throughout Finland? You can easily transfer your contract when you move.

Submit a move notification

Termination

Is your need for electricity ending completely?

Terminate the contract.

Cancellation

New orders are covered by a 14-day right of withdrawal from the date the contract was entered into.

Frequently asked questions about termination and cancellation

Helen AI-assistant will answer your questions right away and connect you with a customer service representative if needed.

Helen’s customer service is here to help

Our customer service team is here to help with questions about purchasing an electricity contract.

 Phone numbers and opening hours

See also

Billing

Frequently asked questions

Feedback and complaints

Energy advice for customers