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News / 24.3.2020

Helen extends payment times during corona epidemic

Helen wants to help its consumer and small business customers who find themselves in a difficult situation due to the coronavirus epidemic and is ready to negotiate on the payment time of electricity bills.

Requests to extend the payment time should be submitted to Helen’s customer service. Arrangements during the coronavirus epidemic apply to bills falling due in or after March.

Both domestic and small business customers can contact our customer service by calling 09 617 8080 on weekdays between 8am and 6pm or by sending a message helen.fi/en/customer-service. 

Due to the coronavirus epidemic and in order to avoid close contact, Helen’s customer service point in Sähkötalo is closed until further notice.

Notice

This news article was published before the EU Empowering Consumers for the Green Transition Directive entered into force in Finland (27 September 2026). The content of this article has not been assessed against the requirements applicable to environmental claims under the Directive.