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Oma Helen App

Download the Oma Helen app from your app store and register as a customer to start using Helen Charging.

In the app, you can see the nearest charging points and their charging power, pricing for charging, instructions, and contact details for customer service available 24/7. No monthly fee, you only pay for the completed charging sessions.

Download the app

 

Frequently asked questions about charging with the Oma Helen app

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You can find Helen's public charging points on the Oma Helen’s map view. You can identify Helen's charging points by Helen's visual identity in the charging areas.

Find an available charging point on the map view in Oma Helen app. Start charging using Oma Helen app or by scanning your charging tag, which is added to the Oma Helen app, at the charging point.

Stop charging the same way you started: If you started with a charging tag, stop with the same tag. If you started with Oma Helen app, stop charging with the app.

Your charging history can be found in the Oma Helen app under More > Charging > Charging History.

EV charging sessions are debited from the payment card that is added to Oma Helen app within 1–2 business days. All EV charging sessions made within the same day are charged together in one batch.

You can add a payment card in the Oma Helen app under More > Charging > Payment Card. Within the same section, you can also update your payment card details. Supported payment cards are Visa and Mastercard.

Receipts for EV charging sessions can be found in the Oma Helen app under More > Charging > Charging History, within the details of each EV charging session. All WV charging sessions made within the same calendar day are charged together in one batch, so a single receipt may display multiple EV charging sessions.

The charging cost is displayed in the Oma Helen app under the details for each charging point. The charging cost consists of an energy fee and a time-based fee. You can find the receipts for the charging sessions in the app under More > Charging > Charging History. Receipts after June 20, 2024, will show separate amounts for energy as well as free and paid time.

In addition to your username, you can log in to Oma Helen using your online banking credentials. Open the Oma Helen app, select "Log in with online banking," and follow the login instructions.