Helen charging stations

Find an available charging point on the map view in Oma Helen app. Start charging using Oma Helen app or by scanning your charging tag, which is added to the Oma Helen app, at the charging point. Stop charging the same way you started: If you started with a charging tag, stop with the same tag. If you started with Oma Helen app, stop charging with the app.

You can find the current pricing for each charging point in the Oma Helen app. The pricing details are always shown prior to a EV charging session.

You can use Helen's public charging network without registering as a Helen Charging customer. In this case, the charging is paid either with Pay or using the payment kiosk at the location. When paying with Pay, you can start the transaction by going to the web address indicated at the charging point or using the QR code.

Note! When reading the QR code, only use the phone's operating system or camera QR code reader. Third-party QR code reader apps may contain ads and direct to harmful websites.

The actual charging power is influenced by both your vehicle's characteristics and the specifications of the charging station. The maximum charging power of the charging point can be found in Oma Helen app. However, the actual charging power depends on your car's ability to receive electricity, and the charging status, condition, and temperature of your car's driving battery. You can get the most up-to-date information on your car's charging capabilities, consult your car manufacturer or importer.

First, ensure that the charging cable is correctly connected and fully inserted. Also, double-check that you are attempting to initiate charging at the correct charging point if you are using Oma Helen app. Sometimes, simply reconnecting the charging cable to both the car and the charging point can resolve the issue. If everything appears to be in order and charging still fails to start, please contact customer service at 09 617 8035.

If the charging cable remains stuck in the charging point after ending the charging session, try first disconnecting the cable from the car end. After this the charging cable should detach from the charging point within approximately 10 seconds. If not, attempt to push the charging plug further into the socket. In certain situations, the charging plug may be poorly positioned, and readjusting it may release the charging cable. If the charging cable remains stuck, please contact customer service at 09 617 8035.

You can report a malfunctioning charging point by calling the customer service number at 09 617 8035. Please provide the identification number of the charging point in your report, along with details of the malfunction.

Register as a customer of Helen Property Charging. After this, your housing company or employer can grant you access to the charging points.

The use of Helen's private charging points at corporate and housing company charging stations continues through the Virta app.