District heating billing
The price of district heating consists of a fixed fee and an energy fee, the pricesof which are adjusted for six months at a time. You can check your consumption and bill in the browser version of Oma Helen.
Frequently asked questions about district heating billing
The district heating bill consists of a basic fee and an energy fee.
The fixed fee is paid according to the usage power of the property. Usage power refers to how much district heating the property consumes on average per year. Usage power is determined on the basis of the average annual consumption over the previous 36 months, i.e. three years.
The energy fee is determined by the monthly consumption of the property and the energy price of district heating. The energy fee changes monthly and the new prices are always updated on 1 January and 1 July for one year at a time. We provide a price forecast for the following six-month-period.
You can read more about this and find out the current prices and price examples.
You can view your property’s consumption data by logging in to Oma Helen.
If you need to postpone the due date, you can contact customer service.
You can check your contract and billing information in Oma Helen.
If you suspect that the bill you have received is incorrect, please contact our customer service.
