Where can I get a Helen Charging Tag? Is it free?

You can order a charging tag for yourself through Oma Helen app under More > Charging > Charging Tags. The first charging tag is free, and additional orders of charging tags are chargeable.

I already have a Helen Charging Tag, can I continue using it?

Yes. You can link your existing charging tag to your Helen Charging account in the Oma Helen app under More > Charging > Charging Tags.

Where can I see the charging tags linked to my account?

Charging tags linked to your Helen Charging account are visible in the Oma Helen app under More > Charging > Charging Tags.

How can I update my information?

You can update your details in the "My details" section of the Oma Helen app.

I have forgotten my password for Oma Helen, what should I do?

In addition to your username, you can log in to Oma Helen using your online banking credentials. Open the Oma Helen app, select "Log in with online banking," and follow the login instructions.

How do I terminate my Helen Charging account?

To terminate your Helen Charging account, open Oma Helen and navigate to More > Charging > Terminate the Helen Charging customer account. If you have any unpaid charging sessions, they must be paid first. Additionally, any ongoing EV charging sessions must be stopped before terminating the account. For assistance, contact customer service at 09 617 8035.

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Helen

Helen Charging Account

As a customer of Helen Charging, you have access to all charging stations in Helen’s public charging network. Download the Oma Helen application from your application store and register as a customer to use Helen Charging.

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Helen Charging Account

Frequently asked questions about Helen Charging account