Contact us
Before contacting us, please see our frequently asked questions. In urgent matters such as changes of address, please use Oma Helen service or our website.
Our customer service is temporarily overloaded and at times we are unable to accept new phone calls if all places in the queue are occupied. Oma Helen is at your service 24/7, at the most convenient time for you. If you have questions about the 6-month fixed-term Helen Smart Electricity Guarantee contract, please note that it can only be purchased on our website. The contract is not available for purchase via customer service. We answer to inquiries related to the contract at 09 617 8049.
Select customer type:
What is your question about?
Questions about Smart Electricity Guarantee contract?
We answer to inquiries related to the contract via 09 617 8049. Please note that the number only serves matters related to the Smart Electricity Guarantee contract and that our customer service representatives do not have access to customer or contract information. The contract cannot be ordered by phone.
Have your contact details changed?
Please notify us of changes on My Details tab in Oma Helen (requires login).
Are you moving house?
You can transfer the electricity contract to your new home in the Oma Helen service. Please also read the page for house movers, including useful information and links to inform us about your change of address and to draw up a new electricity contract. House movers can also use the 24/7 phone line on 09 617 8020.
Would you like to terminate your contract?
See instructions on the Cancelling an Electricity Contract page or call our Customer Service on 09 617 8080.
Would you like to check your contract and customer details?
All your contract and customer details are available in Oma Helen. The key information can also be found on your bill.
Would you like to be among the first to hear about latest offers and new products?
You can manage your direct marketing settings on the My Details page (requires login).
When you have a question about billing:
See if you can find an answer to your question in frequently asked questions.
When you want to switch to e-invoices:
Switching to e-billing is easy in the Oma Helen service. See instructions for switching to e-billing. E-billing is a safe and easy way to pay bills.
When you know in advance that bill payment will be delayed:
You can easily change the due date of the bill in the Oma Helen service. Find out about changing the due date. If you have received a payment reminder, please pay the bill as soon as you can.
When you have a question about energy consumption:
Information about your energy consumption is available in the Oma Helen service. In Oma Helen, you can examine your energy consumption data even at the hourly level. We also offer an energy advisory service for individuals and groups.
When you want to find a new electricity contract:
Our online electricity store is open around the clock! You can also start producing solar power with your own panels or by renting a panel at our solar power plant.
When you want to increase your living comfort:
District heat and district cooling are efficient ways of providing a comfortable home. We can also help to equip your property for the use of electric vehicles.
When you want to find out the origin of the energy you are using:
The Helen Company pages contain information about the origin of energy. We are committed to implementing a climate-neutral future.
When you want to send feedback:
You can send us feedback about our products or services using this form.
Customer service for households
Oma Helen for customers
In Oma Helen you can quickly and easily manage your contract and other energy-related issues.
Call
Questions about Helen Smart Electricity Guarantee contract?
We answer to inquiries related to the contract via 09 617 8049. Please note that the number only serves matters related to the Helen Smart Electricity Guarantee contract.
09 617 8080
Customer service
Weekdays 9-17
09 617 8020
24/7 phone line for movers
09 617 8040
Billing advice
Weekdays 9-17
In the billing advice telephone service, you can deal with payment issues and postpone bill payment dates. You can also arrange reconnections of electricity that has been disconnected due to unpaid electricity bills. Please note that we are unable to deal with contract-related issues in the billing advice telephone service.
What is your question about?
Notify us of changes to your contact details
Please use this form to notify us of any changes to your company’s contact details, as well as changes to the way your electricity bill is to be sent.
Contract changes:
If you need to terminate your contract, please use this form.
Ordering electricity consumption and billing information
We disclose consumption information either directly to the customer named in the contract or to a named representative. We may contact you with any queries, so please include all necessary contact details.
Please refer to the price list for our charges for sending reports and copies of invoices. If information is to be submitted to someone other than our customer, we will require a power of attorney. Please contact our customer services if you wish to have more information about our reporting service. We will be happy to help.
Order the information from our customer service
When you want to switch to e-invoicing or need a change to the e-invoicing address:
Please use this form to notify us about the changes.
Monitor your company’s energy usage
In Helen’s online service, you can monitor and plan the energy use of your company. In Yritys Helen, you find information about electricity, heat and cooling usage. You can use Yritys Helen with the most common web browsers. In order to register, you need information available on the electricity, heating or cooling invoice.
Use e-services
You can manage issues related to electricity sale and distribution in the online service. You can, e.g.:
- Browse your company’s invoices and edit invoicing information
- Browse your company’s contract data
Customer service for companies
Call
09 617 8080
Customer service
Weekdays 9–17
09 617 8020
24/7 phone line for movers
09 617 8040
Billing advice
Weekdays 9-17
In the billing advice telephone service, you can deal with payment issues and postpone bill payment dates. You can also arrange reconnections of electricity that has been disconnected due to unpaid electricity bills. Please note that we are unable to deal with contract-related issues in the billing advice telephone service.
What is your question about?
When you want to check your contract and customer details
Yritys Helen, the easiest way to see your housing company’s contract data, customer data, invoices and annual reports. Register with Yritys Helen here.
You also find the key contract and customer data on your invoice.
Request usage data
We share usage data either directly with the customer stated in the contract or with their authorised representative. Sending of reports and copies of invoices is subject to a fee according to our service price list. If the data is sent to a person other than the customer, we need the customer’s written authorisation. Please contact our customer service if you require further information about our reporting services.
Request usage data from our customer service.
When you want to switch to e-invoices or notify a change of e-invoice address
The form for notifying a housing company’s e-invoice address is available here.
Monitor your housing company’s energy usage
In Helen’s online service, you can monitor and plan the energy use of your housing company. In Yritys Helen, you find information about electricity, heat and cooling usage. You can use Yritys Helen with the most common web browsers. In order to register, you need information available on the electricity, heating or cooling invoice. Register with or log in to Yritys Helen here.
For cooling customers
For our existing cooling customers, we offer diverse tools for easy monitoring of your energy usage. We provide you with constant support in the use of cooling and the monitoring of energy consumption. Read more.
Heat customer service
We serve housing companies in all issues related to district heating. The contact details of customer service for heat products is available here.
When you want to find a new electricity contract
We offer housing companies electricity contracts that provide long-term stability and favourable prices. Housing Manager Electricity is tailor-made for housing managers and makes it easy and economical to manage electricity contracts for several housing companies.
When you want your own favourably priced, environmentally friendly electricity
With a solar power plant, it is not only possible, but now also even more financially viable. Check with our solar calculator how much solar power your property could generate.
When you want to increase your living comfort
District heat and district cooling are efficient ways of providing a comfortable home. We also help to equip your property for the use of electric vehicles.
Energy renovation
Energy renovation helps you sort your housing company’s energy issues as a turnkey service. Energy renovation focuses on the housing company’s heating, renewable solar power and EV charging solutions. Energy renovation saves you money, increases the housing company’s value and reduces the maintenance charge. The contact form for energy renovation is available here.
When you want to find out the origin of the energy you are using
The page About Helen contains information e.g. about the origin of energy. We are committed to implementing a climate-neutral future.
When you want to give feedback
Send your feedback on our products or services on the feedback form.
Customer service channels for housing company customers
Yritys Helen online service
See invoices, contracts and monitor housing company’s energy use
Call
09 617 8080
Customer service
Weekdays 9–17
09 617 8040
Billing advice
Weekdays 9-17
In the billing advice telephone service, you can deal with payment issues and postpone bill payment dates. You can also arrange reconnections of electricity that has been disconnected due to unpaid electricity bills. Please note that we are unable to deal with contract-related issues in the billing advice telephone service.
