Contact us
On this page you can find instructions related to contract and customer data, billing and energy consumption, and our services and products. If you can't find what you are looking for, please contact us by sending a message. If your query is urgent, the quickest way to get in touch is by telephone.
Select customer type:
What is your question about?
Contract and customer dataWhen your contact details have changed:
Please tell us about it in the contact information page (login required) or in a message.
When you are moving house:
Draw up an instant electricity contract for your new home on our 24/7 telephone service for house movers 09 617 8020 or submit a change of address notification to move your existing electricity contract to your new home. Please read our instructions for house movers, including useful information and links to inform us about your change of address and to draw up a new electricity contract.
When you want to cancel your contract:
To cancel your electricity contract, see instructions here or call our customer services at 09 617 8080.
When you want to check your contract and customer details:
Please log in to our online services or contact us. You can also find the main details of your account on the bill.
When you want to hear about our latest offers and new products and services:
Manage your direct marketing settings in Update contact information page.
Billing and energy consumptionWhen you have a question about billing:
See if you can find an answer to your question in frequently asked questions.
When you want to switch to e-invoices:
See instructions for switching to e-invoices. The e-invoice is a safe and easy way to pay bills.
When you know in advance that bill payment will be delayed:
Find out about postponing the payment date. If you have received a payment reminder, please pay the bill as soon as you can.
When you have a question about energy consumption:
Read answers concerning electronic consumption monitoring services. We also offer energy advisory services for individuals and groups – find out and take part!
Helen's services and productsWhen you want to find a new electricity contract:
Our online electricity store is open around the clock! You can also start producing solar power with your own panels.
When you want to increase your living comfort:
District heat and district cooling are efficient ways of providing a comfortable home. We can also help to equip your property for the use of electric vehicles.
When you want to find out the origin of the energy you are using:
The Helen Company pages contain information about the origin of energy and our development projects. We are committed to implementing a climate-neutral future.
When you want to send feedback:
You can send us feedback about our products or services using this form.
Customer service for households
Call
Summer opening hours:
Our customer service is open from June 27th till July 29th on weekdays between 8 am and 5 pm.
In urgent matters (e.g. you're moving and need a new electricity contract), please use our online services or call 09 617 8020 (24/7).
09 617 8080
Weekdays 8–18
09 617 8020
24/7 phone line for movers
What is your question about?
Contract and customer dataNotify us of changes to your contact details
Please use this form to notify us of any changes to your company’s contact details, as well as changes to the way your electricity bill is to be sent.
Contract changes:
If you need to terminate your contract, please use this form.
Ordering electricity consumption and billing information
We disclose consumption information either directly to the customer named in the contract or to a named representative. We may contact you with any queries, so please include all necessary contact details.
Please refer to the price list for our charges for sending reports and copies of invoices. If information is to be submitted to someone other than our customer, we will require a power of attorney. Please contact our customer services if you wish to have more information about our reporting service. We will be happy to help.
Order the information from our customer service
Online servicesMonitor energy consumption
You can monitor and plan the energy consumption of your company in our online services. Oma Helen contains data about electricity, heating and cooling usage. You can use Oma Helen in any device in browser or download Oma Helen app.
Manage your account
In Oma Helen, you can check and manage everyday electricity matters quickly and easily.
- Browse invoices
- View contract details
